Yes, unfortunately they will say that 100deg is normal as it's within the manufacturers specifications. The system still shouldn't freeze though as it should throttle itself before getting to a point where hardware should start failing.
They may have done a poor pasting job when they replaced the heatsink assembly. If it were my machine I'd open it up and do a repaste but that isn't for everyone.
You can also look online to see if it's possible to undervolt your CPU. This has helped many people over the years to bring CPU temps down but some BIOS' won't allow it so you'd have to do some research.
Obviously, if you try any of this you do it at your own risk. If you are still covered by a Dell warranty then I would keep hassling them and give them as much information as possible. Check your Event Viewer and see if and faults were logged when the system freezes.
Mine gets that hot too, I have dealt with Dell Tech support and have come to the conclusion that when it dies then they can give me a new one; after all isn't that what they make extended warranties for?
Stay politely on Dell tech support and stand your ground until they honor the warranty.
mattyb3
5 Practitioner
•
1.7K Posts
1
August 13th, 2025 23:44
Yes, unfortunately they will say that 100deg is normal as it's within the manufacturers specifications. The system still shouldn't freeze though as it should throttle itself before getting to a point where hardware should start failing.
They may have done a poor pasting job when they replaced the heatsink assembly. If it were my machine I'd open it up and do a repaste but that isn't for everyone.
You can also look online to see if it's possible to undervolt your CPU. This has helped many people over the years to bring CPU temps down but some BIOS' won't allow it so you'd have to do some research.
Obviously, if you try any of this you do it at your own risk. If you are still covered by a Dell warranty then I would keep hassling them and give them as much information as possible. Check your Event Viewer and see if and faults were logged when the system freezes.
sonofthemosthig
1 Rookie
•
8 Posts
0
August 25th, 2025 04:06
Mine gets that hot too, I have dealt with Dell Tech support and have come to the conclusion that when it dies then they can give me a new one; after all isn't that what they make extended warranties for?
Stay politely on Dell tech support and stand your ground until they honor the warranty.