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April 10th, 2024 18:52

My M15 R6 is on its third motherboard...

Alienware m15 R6

Alienware m15 R6

I was wondering how common motherboard replacements are. I own an M15 R6 since mid-2022, and I just had a second motherboard replacement today. To sum up, my issues were:

  1. Sometimes, the computer would not boot, requiring me to disconnect the battery, wait for 30 seconds, and then reconnect the battery (similar to this issue here: https://www.dell.com/community/en/conversations/alienware/m15-r6-will-not-power-on/647f9958f4ccf8a8deca83b9).
  2. The computer would shut down when playing due to overheating. I tried cleaning the vents (which sometimes get dusty), but nothing would make it last more than 5 minutes in any modern game. Dell sent a technician home to replace the motherboard assembly (luckily, I have premium support; otherwise, I would be toast).

Is this common? I have never had any issues with previous notebooks. I feel like I got really unlucky with my machine. The crazy thing is, it's the best notebook I've ever had, all things considered.

For the curious, here's a photo of my previous motherboard:

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