Well I'm a first buyer and my experience went from good to really bad.

I ordered an Alienware M15 on Oct 25th 2018 that is suppose to be delivered today Nov 14th 2018 I talked to a customer support rep yesterday because I never saw any update on my order status and this was the reply 

 "Jose, I see that you have placed the order on 25th October and is going pretty good and the estimated ship date is 13th November."

today I checked again because I didn't  receive any shipping confirmation and surprise 

Estimated delivery: 11/19/2018 - 11/26/2018 (updated) there was a message stating your custom-built item is complete and 5 min later it just disappear. 

I even pay for the express delivery, this is so disappointing and frustrating since nobody will be at home in those days to receive my laptop (if don't get delayed again)

 

I was expecting more from a company like Dell.