Re: M18 r2 battery DoA

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I was truly excited to buy a new laptop previously I never had a new laptop always refurb or hand me down from a friend. I have enjoyed my old 17 R2 that I got 2nd hand and decided I would buy a new Alienware model. I had trouble with the new laptop and while trying to get it updated and working, I realized that my video card is not what I ordered. On Dells website when you order a off the shelf (not custom build) they show 3 options i7 with rtx 4070 at the lowest price and then i9 rtx 4080 mid price and then i9 rtx4090 high end. I ordered the mid selection it showed the rtx 4080 video card at every point through the purchase process and payment. But when I had to do testing and go into set up I noticed my laptop had the 4070 card I went back to the receipt that they sent me after the payment even the receipt shows 4070. So they did this on purpose. I have tried repeatedly to call, chat, msg, send support tickets but no one is willing to address this I am guessing this is standard procedure and most do not know they didn’t get what they paid for. I have tried every way to contact and ask for help but they do not wish to address this with me. I have filed a complaint with Better Business Bureau trying to resolve I guess I have to see this through. I feel cheated and I feel it was intentional.