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1 Rookie
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12 Posts
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1521
April 23rd, 2018 11:00
Screen burn-in Alienware 15 R3
I notice a shadow of the alienware logo on the purple screen when I press (alt +ctrl +delete)
I tried to change the background image and after about 10 miniutes I noticed a shadow for the start button on the purpke screen when I press (alt +ctrl +delete)
Is this normal ?
I tried to change the background image and after about 10 miniutes I noticed a shadow for the start button on the purpke screen when I press (alt +ctrl +delete)
Is this normal ?
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Alienware - Rodrigo
9 Technologist
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4.4K Posts
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April 23rd, 2018 12:00
Hi,
It does not sound normal. Can you test an external monitor or a TV with an HDMI cable? Check if the same issue happens on the external display and let us know.
YShoukry
1 Rookie
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12 Posts
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April 23rd, 2018 17:00
Tried to connect to an external screen but the same issue doesn't happen with the external display.
Alienware - Rodrigo
9 Technologist
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4.4K Posts
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April 30th, 2018 08:00
Hi,
Thanks for confirming this. Send me your Service Tag in a PM, so we can look further into this.
YShoukry
1 Rookie
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12 Posts
0
April 30th, 2018 09:00