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December 1st, 2023 11:54

USB-C doesn't work well

Alienware Area-51m

Alienware Area-51m

I have an Alienware Area-51m with the following specifications:

Device Specifications :
Device name ***********
Processor Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz   3.60 GHz
Display Adapters :
- NVIDIA GeForce RTX 2060
- Intel(R) UHD Graphics 630
Installed RAM 64,0 GB (63,8 GB usable)
Device ID ****************
Product ID *************
System type 64-bit operating system, x64-based processor

Windows Specifications :
Edition Windows 11 Home
Version 22H2
Installed on ‎28/‎11/‎2023
OS build 22621.2715
Experience Windows Feature Experience Pack 1000.22677.1000.0

On the USB-C port, I connected an external monitor Model: Samsung C24F390FHE.
On screen display is not available. But on the display system it reads (View Image 4)

I tried cleaning temporary files using the CCleaner application, for a while the screen display was available, 
but then it turned off again. and so on. (watch video)

please help to find a solution.
Thank you very much


5 Practitioner


4K Posts

December 1st, 2023 14:17

Check your docking station setup and/or the quality of thunderbolt adapter/cables.

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