Very disappointed with Alienware Premium Support/Dell Premium Support

I am totally disappointed with the Dell Premium Support service  from top to bottom!! Support , Escalations Team , Technical Design Team. None of their team seem to value customers Time and effort . No one from their team is approaching the problem systematically - only adhoc changes are suggested -  re-install this , re-install that , wipe out this , and wipe out that.  Even after repeatedly pointing out that systematic approach is required to Diagnose the issue. I am totally frustrated. The support is pathetic. The product is piece of junk. I was mac user earlier and never had to deal with any crashes, and even when there was a problem the support was very knowledgeable. Here at Alienware, even the escalations team does not seem to value clients time and urgency.

Analogy : imagine someone is sick and goes to the doctor - the doctor just randomly prescribes medicines and tells the patient , try this and that . remove this heart and liver  and let us see, let us observe some time, without systematically approaching the problem. This seems to be the case at Alienware.

VERDICT : <Soliciting other users is not allowed on this Dell funded Forum. Dell-Admin> When you encounter any problem troubleshooting is extremely difficult and the support is not knowledgeable to debug the problem in systematic way. The price does not justify the  Quality.

Background:

I had Purchased Alienware 17 R4 Alienware for my work. As Alienware was a premium product I was hopeful that it will be reliable. However, soon after I bought the Laptop , I started getting BSOD errors , first they were in-frequent but later got frequent. Every time I contacted Support - they seemed to have only pre-canned solutions. Update Drivers , if not re-install OS , Wipe-out the data from all the drives. After enduring this frustration for 1 year at last they said that the error could be related to SSD and replaced it. The BSOD Problem again started occurring infrequently and after 6 months very frequently. I am again advised for wiping out my data and reinstalling everything , randomly try this and that. I tried that too. But the problem still occurs. Even when I escalated the problem the escalations team called me during last few minutes of business hours on weekday and then said will connect back on Monday.

That too when I was repeatedly screaming on top of my voice that my work is stuck and is very critical.