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March 12th, 2019 10:00

Warranty for other drives after installing a SSD?

I added one more SDD on my laptop "last year"

and "recently", my HDD was failed (not recognized)

 

I chatted with the Dell customer center and they said that it is not covered within the warranty because I add one more "OTHER" SSD.

I never touched the HDD or changed the driver.

I just add one more new SSD on the laptop.

 

Is this correct??

If someone adds a new driver, the customer cannot get any warranty about even other drivers?

6 Operator

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4.4K Posts

March 12th, 2019 10:00

Hi @esoots,

Adding a second HDD will not void the warranty. Send me a private message with the Service Tag so I can review your case.

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