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17 Posts
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4962
December 3rd, 2022 12:00
x17 R1, audio stops working when switching applications randomly
Alienware x17 R1
Hi all
I've been having an incredibly frustrating audio issue on my system, and have been unable to get it fixed.
Basically what is going on is the audio on the system stops working randomly when I switch between applications or load up videos. For instance I will do a fresh reboot of the system and when it loads it plays the windows startup sound. However once in windows ill open a video in VLC or go to Chrome and the audio will no longer work.
There is no indication of a driver failure or that the system is switching anything from what I can tell. The only way to get the audio back is so switch between inputs in the taskbar menu.
I have tried reinstalling drivers, using different driver versions, uninstalling the audio devices, and tweaking the windows sounds settings for the device all with no success.
If anyone else has had this issues and found a resolution I would really appreciate the help. I can't pinpoint when exactly this started happening either.
Thanks
Riftwire
1 Rookie
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17 Posts
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January 5th, 2023 09:00
@TheGarty Thanks for the in-depth explanation. I will give this a shot this evening and report back if it works for me as well. Did you leave AWCC installed along with these drivers?
TheGarty
3 Posts
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January 5th, 2023 17:00
Leave AWCC, only need to change the Realtek Driver
Riftwire
1 Rookie
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17 Posts
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January 8th, 2023 08:00
Been running with these drivers for a couple of days now and I can confirm it does in fact work. So far I have not had to manually switch between audio devices in order to restore audio.
One thing I will note, and I'm curious if anyone else running these drivers notices this but I get a little audio pop at the beginning of any sound that comes out of my speakers only after no audio has been played for a few minutes. Almost like something is being reenabled at a moments notice.
Not a huge deal but wondering if anyone else has noticed it.
lennonx312
1 Message
0
January 13th, 2023 11:00
I spent a lot of time with Dell support and they sent me a few different driver versions. However, none of them worked. I rienstalled AWCC a few times too but it didn't help.
I found a driver on Intel's site for a Realtek sound driver. It's for Win10.64bit but works with my win11.64bit system.
https://www.intel.com/content/www/us/en/download/19336/realtek-high-definition-audio-driver-for-windows-10-64-bit-for-nuc8i7be-nuc8i5be-nuc8i3be.html
FUSED-EP
2 Posts
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January 19th, 2023 12:00
I've been battling this for a long while now and trying the driver rollback solution to the 8996 driver. Hopefully this can finally be a solution. I've had nothing but problems with both of our AW R1's and plan to never purchase another Dell product going forward.
Westfall_D
1 Message
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January 23rd, 2023 08:00
@TheGarty Very much appreciated! My boss pointed me to your suggestion. We have the same exact computers and he said that this has been working for him for the last week or so. Thank you for the step by step.
Hyncharas
2 Intern
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162 Posts
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March 9th, 2023 17:00
I've tried all of these solutions, but none seem to stay working either for a few minutes, or a few hours. When it decides to fail seems completely random. However, it seems to fail most with VLC.
My guess is there is something in VLC's code that is incompatible with the x17 firmware, or a resonance, manufacturing flaw with the speakers that VLC seems to expose. It may even be related to something in the BIOS...
In any case, I suggest using Window Media Player instead, and install FFMPEG codec pack.
Berba9
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1 Message
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2 Points
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June 27th, 2024 10:52
Worst money I ever spent in my life getting one of these laptops. Ploughed so much into it and it is the biggest <Profanity is never allowed on our Forum. DELL-Admin> going. For what I paid this thing should never have any issues and any that occur they should be able to teleport in with the solution. Been nothing but problems from day one and I can only assume they got all extras from AliExpress and just stuck them in there because this is NOT a high performance machine at all.
(edited)
User_m16r2
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1 Message
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2 Points
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January 11th, 2025 10:12
@Riftwire have you figured it out please? I have m16r2 for 2 months now, and experiencing the same thing now. Very annoying.
(edited)