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4 Posts

167

October 20th, 2022 10:00

x17 R1, bad product, quality, technology

This terrible product. I'm going crazy. I bought this computer for the first time, it was delayed by a month. when I got it, I used it for two months, there was a problem. I contacted the technical department for my computer and I put it send in for repair. When I got my repaired machine back for the second time, it often crashed and had a black screen during use. I need to hold down the power button to turn it off. I want to request a return! But no one cares about this problem of mine! I don't want to continue repairs, I need your claim! There is one more outrageous thing! When I turn on the computer and do nothing, you see 100gb of free memory on the hard drive. When I try to restart it shows 80gb of memory currently available. I try to open the game and run it for a while. Continue to check after exiting the game and find that the current available memory is 0! ! I was immediately angry, this is simply garbage! I bought a computer and headset last year, and this year I bought two x17 series computers and the latest headset mouse, and got this treatment! You have to give me an explanation!

9 Technologist

 • 

6.1K Posts

October 23rd, 2022 08:00

Hi @hhhh welcome to this free user-to-user Alienware laptop discussion forum. 

If same fault is not fixed on three separate occasions, it is Dell policy to provide replacement laptop whose specification is at least or better than the laptop you have. 

To fix same fault, Dell may have assigned local contractor to visit and install replacement parts or requested return of system to fix existing laptop or provide replacement laptop. 

If the Dell warranty continues to be valid, please click on @DELL-Cares to send Private Message requesting assistance. 

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