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December 17th, 2024 03:33
x17 R1, keyboard stopped working
My keyboard stopped working as I was using it. The RGB still lights up and pressing the Mute Mic and Windows Lock keys still changes the color effect. The keys that respond are F1, F7, F12.
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Americancookie
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December 17th, 2024 08:45
Are you able to boot to BIOS using f2 key? Do the keys work there?
Please update me on your findings. If the problem persists, feel free to share additional details, and we’ll be happy to assist further.
I am a Dell employee; however, my responses are my own and may not be official troubleshooting steps.
You can reach Dell support from the bottom right section of the page "Get Help Now"