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1 Rookie

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3 Posts

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December 5th, 2023 06:37

x17 R1, turn on S3221QS AMD FreeSync?

Hi,

I have a Alienware x17 r1 with RTX 3080 mobile card. I have it connected to a  Dell S3221QS monitor which is AMD freesync capable.

I am unable to get any freesync options on the monitor. 

I would like help troubleshooting getting freesync on the monitor please.

the x17 has:

One HDMI 2.1 port

One Mini DisplayPort 1.4

One Thunderbolt 4 port with Power Delivery

The monitor has:

2 x HDMI (HDCP 2.2)
DisplayPort (DisplayPort 1.2 mode)

I have tried HDMI from the x17 to the HDMI on the monitor without success.

I have tried HDMI from the x17 to the display port on the monitor without success.

NVIDIA control panel does not show any g sync or any other kind of sync option. 

I have updated drivers and bios. Updating the bios allowed me to disable optimus as I thought the interated graphics chip may be causing problems. This has also been unsuccessful.

If I try to turn on "adaptive sync" from the intel graphics command center, it tells me that the internal display on the x17 is on an intel adaptor but it seems to say that the external monitor is on a "non-intel adaptor", and I think this means that adaptive sync cannot work with the connected external monitor in the HDMI output port.

Thank you in advance.

https://www.dell.com/en-au/shop/dell-32-curved-4k-uhd-monitor-s3221qs/apd/210-axhp/monitors-monitor-accessories

https://www.dell.com/support/manuals/en-au/alienware-x17-r1-laptop/alienware-x17-r1-setup-and-specifications/external-ports?guid=guid-4c4cc1ba-66a4-45f0-8dfc-6013a624ddc0&lang=en-us

 

5 Practitioner

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4.1K Posts

December 5th, 2023 08:16

You may attempt mini-DisplayPort from x17 to DisplayPort on monitor.  Or the last resort, a USB-C to DisplayPort adapter connecting thunderbolt port from x17 to DisplayPort on monitor.

Community Manager

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54K Posts

December 5th, 2023 14:42

Using an AMD video card, the S3221QS supports AMD FreeSync using its DP in port.

So I am confused as to why you think that the x17 R1 Nvidia GPU could turn AMD FreeSync on?

5 Practitioner

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4.1K Posts

December 5th, 2023 16:37

AMD FreeSync monitor can work with NVIDIA video cards when connecting over DisplayPort 1.2 or better.  It won't work over HDMI.  You can enable FreeSync in NVIDIA Control Panel following these steps:

* Updated NVIDIA drivers to the latest ones available. Use the GeForce Experience app for Windows, or else check NVIDIA’s downloads page.
* Restart the PC.
* Check the monitor’ settings menu and verify if FreeSync has been automatically enabled.
* Open the NVIDIA Control Panel app, click on Manage 3D settings, then click the Monitor Technology drop-down and choose G-SYNC Compatible.
* Set the Preferred fresh rate to Highest available, and/or that Vertical sync is set to On. Click Apply to make settings take effect. 
* Note that if you turn on vertical sync in NVIDIA Control Panel, you should disable in-game V-sync settings.
* In the Control Panel’s sidebar, click on Set up G-SYNC (under Display). For your FreeSync monitor, tick the Enable G-SYNC, G-SYNC Compatible and Enable settings for the selected display model checkboxes. When you’re done, click Apply.

Clarification:  FreeSync works on most NVIDIA cards. You'll need a "G-Sync Compatible" monitor connected via DisplayPort 1.2 or later. Compatible NVIDIA cards include GTX 10- or 16-series models, as well as RTX cards from the 20 series onwards.

(edited)

1 Rookie

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3 Posts

December 6th, 2023 23:03

@Chino de Oro​ Thank you for your time answering.

I was indeed able to get it working by using the USB-C port from the laptop. This was after first trying the thunderbolt port unsuccessfully. Thunderbolt is wired to the integrated chip.

The problem is, on the x17 r1 at least and it seems also on other dell/alienware laptops according to all the things I read online,

Dell/Alienware do not clearly say anywhere which of the diaplay output ports on their laptops are directly wired to the GPU or which ones are wired to the integrated graphics chip. This is important if trying to run an external monitor with gsync. I don't think you can on a port which is wired to the integrated display chip.

I read the user guide and the service guide for the x17 r1. Neither say which ports are wired to the GPU. I can't find any information anywhere which says this, other than a random reddit post from someone with similar issues. Otherwise its trial and error with different cables, which is expensive if you have to buy them.

Thanks again for your time. 

(edited)

5 Practitioner

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4.1K Posts

December 7th, 2023 00:38

Sometimes, you can find some information listed with notations in Discrete graphics specifications.  But it can not be a straight forward and clear description for port wirings.  On several selected models, Dell uses Hybrid mode or Optimus switchable graphics to send output for both graphics to the same graphics port.  

1 Rookie

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3 Posts

December 7th, 2023 01:10

@Chino de Oro​ Yes, my laptop (x17 r1) has optimus. But from what I can work out, g sync will only work if its on a port which goes direct to the GPU. Even if optimus is diabled in bios.

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