x17 R2, Intel Innovation Platform Framework Version error, #2

Question

I have seen other people post this problem here, so here is my theory:

Alienware's Command Center is not compatible with Intel's Dynamic Tuning Tool, or their framework tool. This problem consisted after I redownloaded the Command Center app. It also started after the March update when Microsoft rolled out their security update (the one that broke 24H2 computers).

I tried reaching out to tech support, and they gave me the exact answer I expected: To get the problem troubleshot with payment. While I understand payment is necessary, it shouldn't be when there is clearly a problem on their end. And I know that I am not the only user experiencing this problem.

Alienware needs to acknowledge this issue and find a resolve, otherwise I will be forced to complain to an agency.

ESIF(1.0.11903.2253) TYPE: ERROR MODULE: IPF TIME 175279 ms

The Intel(R) Dynamic Tuning Technology (DTT) driver cannot load because the installed version of Intel(R) Innovation Platform Framework (IPF) that it depends on is too old. IPF version installed is 1.0.11903. The minimum IPF version required is 1.0.11904.

Foxtrot101 · Answer

Since I haven't gotten a response from anyone, I'll go forward with . Games like Wolfquest are crashing on this allegedly high-end $3K laptop. This is complete and shouldn't be happening.

ClProf · Answer

I have the same problems, 30 000 event per hours ....

Foxtrot101 · Answer

@ClProf​ I'm glad this isn't just an isolated problem. Now it's just a matter of getting either Dell or Intel to acknowledge this issue and come up with a fix.

DieselLamp6204 · Answer

Exactly the same problem here, also X17 R2, constant error logs in Windows logs > Application, says:

"

ESIF(1.0.11903.2253) TYPE: ERROR MODULE: IPF TIME 56848 ms

The Intel(R) Dynamic Tuning Technology (DTT) driver cannot load because the installed version of Intel(R) Innovation Platform Framework (IPF) that it depends on is too old. IPF version installed is 1.0.11903. The minimum IPF version required is 1.0.11904."

Can't find an updated IPF driver, reinstalling the driver from Dell Support website does not change anything.

Foxtrot101 · Answer

It just keeps getting better and better. Now the Alienware command center app has disabled the overclocking ability. I'll never recommend this brand again; switching over to MSI and AMD since Intel also refuses to offer any help as well. Thanks for nothing Dell!

Foxtrot101 · Answer

And now the stuttering is even worse with the BIOs update... thank you Dell for making things worse than they already were...

Idreaus · Answer

This was fixed by following this method https://www.reddit.com/r/Alienware/s/tnixQNwxa4

Alienware

x17 R2, Intel Innovation Platform Framework Version error, #2

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