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2 Intern
•
186 Posts
0
4697
May 9th, 2011 16:00
Backup Error 5372
Hi guys,
I found this error on one of my clients this morning, I wonder if anyone has seen this before?
2011/05/07-08:21:33.03600 [avtar] ERROR: <0378> nbackmain - Windows structured exception ACCESS_VIOLATION in threadID 920
2011-05-07 18:21:33 avtar FATAL <0378>: nbackmain - Windows structured exception ACCESS_VIOLATION in threadID 920
2011/05/07-08:21:33.17700 [avtar] ERROR: <5372> 0: 0x40064083
2011/05/07-08:21:33.17700 [avtar] ERROR: <5372> 1: 0x0011b8a0
2011/05/07-08:21:33.17700 [avtar] ERROR: <5372> 2: 0x0011b920
2011/05/07-08:21:33.17700 [avtar] ERROR: <5372> 3: 0x0011b8a0
2011/05/07-08:21:33.17700 [avtar] ERROR: <5372> 4: 0x400bc661
2011/05/07-08:21:33.17700 [avtar] ERROR: <5372> 5: 0xffffffff
2011-05-07 18:21:33 avtar FATAL <5372>: 0: 0x40064083
2011-05-07 18:21:33 avtar FATAL <5372>: 1: 0x0011b8a0
2011-05-07 18:21:33 avtar FATAL <5372>: 2: 0x0011b920
2011-05-07 18:21:33 avtar FATAL <5372>: 3: 0x0011b8a0
2011-05-07 18:21:33 avtar FATAL <5372>: 4: 0x400bc661
2011-05-07 18:21:33 avtar FATAL <5372>: 5: 0xffffffff
2011-05-07 18:21:33 avtar Info <7833>: Finished at 2011-05-07 18:21:33 AUS Eastern Standard Time, Elapsed time: 0000h:21m:24s
2011-05-07 18:21:33 avtar Info <6149>: Error summary: 14 errors: 5372(12), 378(2)
2011-05-07 18:21:33 avtar Info <8418>: Sending wrapup message to parent
2011-05-07 18:21:33 avtar Info <5314>: Command failed (14 errors, exit code 10007: Miscellaneous error)
2011-05-07 18:21:33 avtar Warning <6937>: **** Winsock Return Code 10004 receiving SSL data from server in ssl_sspi::recfunc
2011-05-07 18:21:33 avtar Error <6833>: **** Error 0x80090304 on SSL recv
Avamar Exorcist
462 Posts
0
May 18th, 2011 03:00
Scott,
There are various engineering escalations which contain similar messages to those reported below.
In order to narrow down the scope of the issue it would be wise to upgrade the client software to the current release (5.0.106-28) if it isn't already.
If you have to upgrade the client and the error messages persist then, since it's a FATAL error, open a support case so that the root cause of the message can be investigated. This should confirm whether you're running into a known issue or some new behaviour.
Hope that provides some useful direction
dugans1
2 Intern
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186 Posts
0
May 18th, 2011 19:00
Thanks Nick.
Case logged, EMC are on it. unfortunitaly i can't just go upgrading.
I am in a controlled environment. If i could then i would upgrade the
whole show.
dgtorres
2 Posts
0
October 26th, 2011 07:00
Hey Scott,
Has there been any word from EMC on the resolution to this issue?
Thanks
fl1
89 Posts
0
September 12th, 2012 12:00
Hello Scott,
Did you ever resolve this issue?
I'm have the same errors right after our Avamar grid was upgraded to 6.1. I've tried uninstalling an reinstalling the Avamar agents on the client but no luck.
Thanks.