This post is more than 5 years old
1 Rookie
•
9 Posts
0
3962
March 20th, 2013 06:00
Changes in ConnectEMC not taking effect...
We're running Avamar 6.1.0. Due to some network changes we were required to alter the SMTP Host IP in ConnectEMC, however after changing the IP to point to the new SMTP server Avamar keeps trying to send emails via the old SMTP server IP.
I've tried exiting the Avamar admin application and restarting the ConnectEMC service but Avamar keeps trying to send to the old IP.
Any idea why the changes made in ConnectEMC are being ignored? Is there something I've missed that's required so that Avamar will use the new SMTP server?
Thanks!
No Events found!
ionthegeek
2 Intern
•
2K Posts
0
March 20th, 2013 07:00
Semi-comfortable is comfortable enough, as long as you can navigate the file system and work in a text editor like vi. The change is pretty simple.
Note: Changing MCS parameters can cause serious damage to the system. Always talk to EMC before making changes to the MCS preferences. If in doubt, contact support.
1. Log into the utility node of the Avamar Server (or the single node if it's a single node system) as the root user, then run the following commands:
2. Open up mcserver.xml in a text editor (e.g. vi), find the following line:
Update the SMTP server address. Be sure you don't accidentally remove the quotation marks, the trailing slash or the > that closes the tag. Save and quit.
3. Stop and restart the MCS. The backup scheduler will be stopped when MCS shuts down, so be sure to start it back up as well.
If the MCS fails to come up for any reason, please contact support.
ionthegeek
2 Intern
•
2K Posts
0
March 20th, 2013 06:00
There are two places where you need to change the SMTP address. The ConnectEMC address is only used for dial-home events; all other e-mail is sent by the Avamar Administrator Server (MCS) which has its own SMTP configuration.
To update the SMTP address that MCS uses, you will need to edit the MCS preferences. Are you comfortable at the Linux command line?
Natheeee
1 Rookie
•
9 Posts
0
March 20th, 2013 07:00
Thanks for the quick reply, I'm semi comfortable with Linux command line, if you could point me to the location of the config file I can certainly take a look and try to edit it. Is it something I'd be able to see with the root login?
ionthegeek
2 Intern
•
2K Posts
0
March 20th, 2013 07:00
My pleasure!
Natheeee
1 Rookie
•
9 Posts
0
March 20th, 2013 07:00
Very helpful, thanks a lot!