The error message might be due to a newer client that what is in Avamar's Plug-In Catalog.
See EMC KB 469899
Extract:
1. The version of the Avamar client and/or database plug-in is newer than the software versions available on the Avamar grid's plug-in catalog (Documents and Downloads page). For example: The Avamar client installed version is 7.xx while the plug-in catalog only has v.6.1.xx as the latest versions.
2. The Avamar server cannot successfully "page" (communicate with) the client with either the IP address or FQDN. By default, the Avamar client will attempt to register to the Avamar grid by fully qualified domain name. If the Avamar server cannot resolve the DNS name of the client, this can cause the error message.
3. Port 28002 on the client is not open and listening on the client.
For SQL, I'm not sure if the SQL Module for Avamar supports SQL Express. Official support matrix seems to only support Standard and Enterprise.
Normally the plug-in is available to download from your Avamar server. Browse to the IP or Name of the Avamar server, you should see a link for Downloads. Then select Windows (64bit) and, look under the 2nd sub folder (without (Console) at the end). There should be a download called: AvamarSQL-windows-x86_64-[version].exe
Just install this package on your SQL Server. There is no extra TLR plugin, this is included in the package.
If it's not available, it means your Server is missing the Client Downloads package.
Here's the solution to anyone who's new to Avamar, which I am. The client machine will also need the Avamar client application installed on the machine. After it's installed and activated successfully, only then will the server see the client machine.
SteveK821
2 Intern
•
152 Posts
2
January 24th, 2020 00:00
The error message might be due to a newer client that what is in Avamar's Plug-In Catalog.
See EMC KB 469899
Extract:
1. The version of the Avamar client and/or database plug-in is newer than the software versions available on the Avamar grid's plug-in catalog (Documents and Downloads page).
For example: The Avamar client installed version is 7.xx while the plug-in catalog only has v.6.1.xx as the latest versions.
2. The Avamar server cannot successfully "page" (communicate with) the client with either the IP address or FQDN. By default, the Avamar client will attempt to register to the Avamar grid by fully qualified domain name. If the Avamar server cannot resolve the DNS name of the client, this can cause the error message.
3. Port 28002 on the client is not open and listening on the client.
For SQL, I'm not sure if the SQL Module for Avamar supports SQL Express. Official support matrix seems to only support Standard and Enterprise.
Normally the plug-in is available to download from your Avamar server. Browse to the IP or Name of the Avamar server, you should see a link for Downloads. Then select Windows (64bit) and, look under the 2nd sub folder (without (Console) at the end). There should be a download called: AvamarSQL-windows-x86_64-[version].exe
Just install this package on your SQL Server. There is no extra TLR plugin, this is included in the package.
If it's not available, it means your Server is missing the Client Downloads package.
iguf
5 Posts
0
January 25th, 2020 21:00
Here's the solution to anyone who's new to Avamar, which I am. The client machine will also need the Avamar client application installed on the machine. After it's installed and activated successfully, only then will the server see the client machine.