Failed to create sub-process. runcmd Avamar Administrator 6.1.1-87

Question

x64 bit Windows 7.

I have Java 7 update 25 and Java 6 update 45 (32-bit for each) installed on this machine since I didn't think Avamar worked on 7 or something.

I've changed the Target for the shortcut to match either version, but I keep getting this Failed to create sub-process error.

"C:\Program Files (x86)\avs\administrator\6.1.1.87-new\bin\mcgui.bat" C:\Program Files (x86)\Java\jre6

"C:\Program Files (x86)\avs\administrator\6.1.1.87-new\bin\mcgui.bat" C:\Program Files (x86)\Java\jre7

I think my issue started when I installed a 64-bit version of Java 7, but I could be wrong.

I need some assistance with this. I've uninstalled and reinstalled multiple times already.

JHBPJF · Accepted Answer

It's been a year and I've figured out a solution for anyone who happens to be having this issue.

For some reason on our Windows 7 image, 8.3 short filenames are disabled.

What that means is C:\PROGRA~2 will not point to C:\Program Files (x86).

It still is a ponder why Avamar doesn't run using C:\Program Files (x86), but the solution is below.

Open a command prompt window & type the following to create a junction.

mklink /j "C:\PROGRA~2" "C:\Program Files (x86)"

Now open your Avamar Shortcut, and change it to the following

"C:\Program Files (x86)\avs\administrator\7.0.2.47\bin\mcgui.bat" C:\PROGRA~2\Java\jre7

where 7.0.2.47 depends on your version installed.

JHBPJF · Answer

This EMC Java Runtime Update program keeps reverting to jre7. This bugged out?

JBalentine · Answer

I think this might have to do with how the batch file interprets the directory..

Try changing:

C:\Program Files (x86)\Java\jre7

to

C:\Progra~2\Java\jre7

I just tried with the likes of what you have shown and get the same message, quotations made no difference as well.

JHBPJF · Answer

JBalentine wrote:

I think this might have to do with how the batch file interprets the directory..

Try changing:

C:\Program Files (x86)\Java\jre7

to

C:\Progra~2\Java\jre7

I just tried with the likes of what you have shown and get the same message, quotations made no difference as well.

Nope that doesn't work.

JHBPJF · Answer

support?

ionthegeek · Answer

If you need to get in touch with support, the best way to do that is to open a service request. The support forum has no service level commitments.

You may find the following thread helpful:

Avamar GUI and JRE versions

If the advice in this thread does not help, I would recommend opening a service request.

richard.lee-glo · Answer

I had the same issue with the latest Java Update.

I discovered that the shortcut was specifically pointing to C:\Program Files (x86)\Java\jre6

Changing the shortcut to read C:\Program Files (x86)\Java\jre1.8.0_25 made it all work again for me.

Xoch · Answer

Working with:

2 Path from Java version as :

C:\Program Files\Java\jre7

And

C:\Program Files (x86)\Java

-C:\Program Files (x86)\Java\jre1.8.0_111

-C:\Program Files (x86)\Java\jre6

Shortcut path from desktop

Destiny: "C:\Program Files (x86)\avs\administrator\7.2.0.401\bin\mcgui.bat" C:\PROGRA~1\Java\jre7

Start from:"C:\Program Files (x86)\avs\administrator\7.2.0.401\"

I hope it been woking for you!!

Avamar

Failed to create sub-process. runcmd Avamar Administrator 6.1.1-87

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