I cannot see my backups in restore window

Question

Hi everybody,

I have Avamar 6.0.0 - 592 RAIN system. It is protecting VM's images and a few physical aix server's data.

I check the system everyday and I see my aix clients in successful activities. When I retrieve a client report, I see that I have succesfull backups everyday.

When I need to restore, I go to backup&restore windows and I chose one of the aix clients. And a big surprise; there is no backup.

I check backup management window, I see the same; there is no backup to restore.

In each report, I see that I have backups but I cannot see them when I need to restore.

Why Avamar doing that,is there anybody to have an idea?

Thanks

Sandeep_Sinha · Answer

Hello,

Please click on the yellow circled dates in the Restore window, then the backup will be listed in the right pane.

Yellow circled dates are the dates on which backup was performed.

Thanks,

Sandeep

faltindal · Answer

Hi Sandeep,

Maybe you should check the pictures again, I think you misunderstood my problem. If you check the activity monitor screenshot you will see 3 backups (13th-14th-15th december for client fep01) but if you check the restore window, there is no backup on 13-14-15th December..

The problem is ; Avamar backups the system daily and the schedules are running everyday and they all are completed successfuly. But when you check the restore window, you can see only 2 yellow circle from the previous week.

I’m sure that everyday the system completes the backups successfully. I checked via mccli commands but it is not possible to see my backups. When you check DPN_Summary report, it is possible to see my backups daily and they all successfull.

Is this a bug?

Thanks for reply.

Sandeep_Sinha · Answer

Please check

1. If the backups performed after 15th Dec are visible in the restore window or not

2. The retention policy applied to the group being used for backup

3. The event monitor to see if the backups were manually deleted

Thanks.

Avamar Exorcist · Answer

I would recommend checking the client backup log file to see what really happened during the backup. The strange thing in those screenshots is that the activity monitor shows that the backup took no time to complete (0 hours, minutes or seconds).

You can also check for existence of a client's backups using the utility node CLI. Here is an example which lists all backups taken for a particular client. Make sure to use the fully qualified name of the client.

admin@utilitynode:~/>: mccli backup show --name=/mydomain/mymachine.subdomain.something.com

0,23000,CLI command completed successfully.

Created LabelNum Size Retention

----------------------- -------- ----------- ---------

2011-12-12 08:17:51 GMT 23 1027651392 N

2011-12-12 08:09:20 GMT 22 1027651392 N

2011-11-18 09:00:43 GMT 21 1025475136 N

2011-11-17 12:13:51 GMT 20 457226 N

2011-11-14 12:04:03 GMT 18 1025475200 N

2011-11-05 10:31:44 GMT 13 2004807296 N

2011-10-24 13:00:55 IST 12 17660712960 N

2011-10-24 12:57:17 IST 11 17658073088 N

2011-10-24 12:36:48 IST 10 17253664768 N

2011-10-06 16:05:53 IST 1 8361912832 N

Note that this command will return details of restorable backups, not partial ones.

OscarG1 · Answer

One question. are u still facing the same issue with the recent backups?? did you check the deletion events?? in the event monitor??

faltindal · Answer

All logs says that backup job completed succesfully. You can see 7 minutes to backup and you can see the data protection informations.

I checked via mccli commands. It only shows me the same picture with backup manager screen. There is no actions on 13-14-15th December. But avamar says in the logs, approximately 10000KB data had been sent

I couldn’t understand.

Server

ClientDomain

ClientName

ClientVersion

ClientOS

LabelNum

Type

Dataset

DSTarget

StartDate

StartTime

EndDate

EndTime

ElapsedTime

ElapsedMin

KBProtected

KBSent

KBOverhead

GBProtectedPerHr

MBSentPerSec

SentPct

UnSentPct

FinalStatus

10.201.160.77

/SYS_AIX

fep01

6.0.100-592

AIX

HFULL-sys_aix-1323979200050

Scheduled Backup

/SYS_AIX

12/15/2011

20:00:00

12/15/2011

20:07:45

00:07:45.355

7.8

35176117

9815

2698

259.5

0.0

100.0

Activity completed successfully.

10.201.160.77

/SYS_AIX

fep01

6.0.100-592

AIX

HFULL-sys_aix-1323892800033

Scheduled Backup

/SYS_AIX

12/14/2011

20:00:00

12/14/2011

20:07:19

00:07:19.147

7.3

35145581

9277

2701

274.8

0.0

100.0

Activity completed successfully.

10.201.160.77

/SYS_AIX

fep01

6.0.100-592

AIX

HFULL-sys_aix-1323547200039

Scheduled Backup

/SYS_AIX

12.10.2011

20:00:00

12.10.2011

20:07:27

00:07:27.278

7.5

35072668

10661

2644

269.2

0.0

100.0

Activity completed successfully.

10.201.160.77

/SYS_AIX

fep01

6.0.100-592

AIX

HFULL-sys_aix-1323633600102

Scheduled Backup

/SYS_AIX

12.11.2011

20:00:00

12.11.2011

20:07:49

00:07:49.443

7.8

35105993

10815

4933

256.7

0.0

100.0

Activity completed successfully.

faltindal · Answer

Hi,

As you see in the following pictures, avamar takes backups successfully but it is not possible to restore.

Because avamar does not show me the backup which it taken.

System is taking backup everyday and I checked the events, there is no deletion message. Retantion policy setting is 3 weeks. Nobody deleted any backups. Everyday schedule is working succesfully but we cannot see the backups.

I think this is a bug.

Regards

10.201.160.77

/SYS_AIX

fep01

6.0.100-592

AIX

HFULL-sys_aix-1324411200095

Scheduled Backup

/SYS_AIX

12/20/2011

20:00:00

12/20/2011

20:07:29

00:07:29.691

7.5

35285184

9025

2688

269.4

0.0

100.0

Activity completed successfully.

10.201.160.77

/SYS_AIX

fep01

6.0.100-592

AIX

HFULL-sys_aix-1324584000021

Scheduled Backup

/SYS_AIX

12/22/2011

20:00:00

12/22/2011

20:07:36

00:07:36.636

7.6

35341258

9607

2685

265.7

0.0

100.0

Activity completed successfully.

10.201.160.77

/SYS_AIX

fep01

6.0.100-592

AIX

HFULL-sys_aix-1324497600037

Scheduled Backup

/SYS_AIX

12/21/2011

20:00:00

12/21/2011

20:07:29

00:07:29.79

7.5

35310060

8613

2706

269.5

0.0

100.0

Activity completed successfully.

10.201.160.77

/SYS_AIX

fep01

6.0.100-592

AIX

HFULL-sys_aix-1324324800029

Scheduled Backup

/SYS_AIX

12/19/2011

20:00:00

12/19/2011

20:07:37

00:07:37.124

7.6

35258156

9532

2703

264.8

0.0

100.0

Activity completed successfully.

10.201.160.77

/SYS_AIX

fep02

6.0.100-592

AIX

HFULL-sys_aix-1324324800029

Scheduled Backup

/SYS_AIX

12/19/2011

20:00:00

12/19/2011

20:06:32

00:06:32.772

6.5

25363893

6656

4852

221.7

0.0

100.0

Activity completed successfully.

10.201.160.77

/SYS_AIX

fep02

6.0.100-592

AIX

HFULL-sys_aix-1324411200095

Scheduled Backup

/SYS_AIX

12/20/2011

20:00:00

12/20/2011

20:06:07

00:06:06.897

6.1

25372058

6267

2577

237.4

0.0

100.0

Activity completed successfully.

10.201.160.77

/SYS_AIX

fep02

6.0.100-592

AIX

HFULL-sys_aix-1324497600037

Scheduled Backup

/SYS_AIX

12/21/2011

20:00:00

12/21/2011

20:06:02

00:06:02.017

6.0

25382202

7092

2605

240.7

0.0

100.0

Activity completed successfully.

root@bckavaank01-un:~/#: mccli backup show --name=/SYS_AIX/fep01

0,23000,CLI command completed successfully.

Created LabelNum Size Retention

Sameer_Khan · Answer

If retention is correct then retire the client from administration window and re-activate with avamar.

Avamar

I cannot see my backups in restore window

Was this post helpful?