'Move Failed. Client software could not be contacted.' How to solve it?

Question

Hi all,

trying to move a single client from Avamar-1 to Avamar-2 (both are v.6.0) from the web Enterprise Manager we have this error:

"Move Failed. Client software could not be contacted."

does anyone knows how to solve it.

Note: The client is not paged and we can move it from one domain to another inside the source server using Admin console.

Thanks.

christopher_ime · Answer

OSCAR-VRTC,

Please consider moving this question as-is (no need to recreate) to the proper forum for maximum visibility. Questions written to the users' own "Discussions" space don't get the same amount of attention and questions can go unanswered for a long time.

You can do so by selecting "Move" under ACTIONS along the upper-right. Then search for and select "Avamar Support Forum" which would be the most relevant for this question.

OSCAR-VRTC · Answer

Done.

El 14/07/2013 7:37, Christopher Imes escribió:

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ECN

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"Move Failed. Client software could not be contacted." How to

solve it?

reply from Christopher Imes

in /Oscar Vrtc/ - View the full discussion

>

DELL-Leo · Answer

Hi Oscar,

Please try to check the issue as following:

- Whether the hostname of the client exist on the network.

- Whether both of Avamar servers can communicate with the client.

- Whether Avamar client software is installed on the client normally.

Avamar

"Move Failed. Client software could not be contacted." How to solve it?

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