For what it is worth. In Avamar 7.2.1. I was able to fix this by first taking out the client from all the Policy groups and verified no jobs were running for that client. After doing that, I still had the retire error and instead of restarting the MCS process, I went Policy > Clients Tab > Right clicked the client in question and selected "Reset Client." Hope this helps someone.
We are on Avamar version 7.4. Tried restarting the MCS but that did not help. The steps mentioned by dvierus gave a good direction to resolve the issue. I tried resolving the issue by steps mentioned above but the reset option was grayed out. Hence removed the client from all groups and then tried deleting the client from the administration console. That worked.
Hormigo
2 Intern
•
131 Posts
0
September 27th, 2010 12:00
Hi all,
I restart the process MCS.
Thus, it seems that the client lost the link and is no longer bound.
I fulfilled the procedure Retired.
Thanks All.
Regards,
Hormigo
da-virus
1 Message
0
June 19th, 2017 11:00
For what it is worth. In Avamar 7.2.1. I was able to fix this by first taking out the client from all the Policy groups and verified no jobs were running for that client. After doing that, I still had the retire error and instead of restarting the MCS process, I went Policy > Clients Tab > Right clicked the client in question and selected "Reset Client." Hope this helps someone.
suraj712422
2 Posts
0
June 22nd, 2017 05:00
We are on Avamar version 7.4. Tried restarting the MCS but that did not help. The steps mentioned by dvierus gave a good direction to resolve the issue. I tried resolving the issue by steps mentioned above but the reset option was grayed out. Hence removed the client from all groups and then tried deleting the client from the administration console. That worked.
Thanks for sharing your experience.