Solaris clients not backing up

Question

Is there a way to restart the avamar clients on these solaris boxes? I am getting Timed out - Start, and when we try to manually backup they just sit and state Queued. Help plz

Zhou · Answer

1.login as root2. run /etc/init.d/avagent stop; /etc/init.d/avagent start

Randeep_Singh · Answer

Try uninstalling and install it again. Then check whether same problems persists.

Serg_Shu · Answer

I have same problem. How I can solve it?

Avamar Exorcist · Answer

If a client backup is reported in the activity monitor as "Timed Out - Start" it doesn't necessarily mean that the client isn't working properly or that it needs restarting.

The Avamar server may have been too busy servicing other client backups and didn't reach this client before its backup schedule ended.

Make sure the backup isn't scheduled to run during the maintenance window when backup session capacity is limited to 2 per data node and check that there are enough nodes to service all clients.

The likelihood of seeing "Timed out - start" failures will increase if you have relatively few data nodes but have lots of clients which take a significant amount of time to perform backups (therefore hogging the limited session availability).

Serg_Shu · Answer

First I try to restart Solaris client (V880). In logs lot of lines end with:

2011-07-21 15:16:05 avagent Info <7452>: Registration of client /clients/V880 with MCS avamar:28001 successful.

2011-07-21 15:16:05 avagent Info <5928>: Registration of plugin 2001 Unix successful.

2011-07-21 15:16:05 avagent Info <5619>: Registration of client and plugins complete.

2011-07-21 15:16:05 avagent Info <7150>: first work request delayed for 180 seconds.

Avamar is my backup server.

When I start backup manualy in Solaris client log is

2011-07-21 15:18:55 avagent Info <5962>: Wake up message received

2011-07-21 15:18:55 avagent Info <7151>: first work request delay finished.

2011-07-21 15:18:55 avagent Info <5964>: Requesting work from avamar

2011-07-21 15:18:55 avagent Info <5962>: Wake up message received

In Avamar administration on "Activity" pane this backup freeze as "Waiting-Client" on 5 min.

In logs:

2011-07-21 15:18:55 avagent Info <7151>: first work request delay finished.

2011-07-21 15:18:55 avagent Info <5964>: Requesting work from avamar

2011-07-21 15:18:55 avagent Info <5962>: Wake up message received

2011-07-21 15:23:55 avagent Warning <6556>: TCP timeout on receive ack (seconds 300)

2011-07-21 15:23:55 avagent Warning <5473>: Null message received from MCS

2011-07-21 15:23:55 avagent Info <5435>: Exiting work request session

2011-07-21 15:23:55 avagent Info <5321>: Unable to connect to Management Console (avamar), sleep 26 minutes, 42 seconds before retry

2011-07-21 15:23:55 avagent Info <6589>: Agent Main: Client ID (cid) = 5619574b2c779978cd8b0a056f19ad730ac5091b

2011-07-21 15:23:55 avagent Info <5470>: Updating registration information with the MCS (avamar), paging enabled

2011-07-21 15:23:55 avagent Info <6564>: Hostnamelist: v880,m3000,loghost,m3000.latrostrans.lv,v880.lrt.lv,192.168.1.4,bge3_avamar,192.168.2.2,192.168.224.2

2011-07-21 15:23:55 avagent Info <5933>: Checking for plugin information files (.pin) in /opt/AVMRclnt/var

2011-07-21 15:23:55 avagent Info <5933>: Checking for plugin information files (.pin) in /opt/AVMRclnt/bin

2011-07-21 15:23:55 avagent Info <5934>: Reading pin file /opt/AVMRclnt/bin/unix.pin

2011-07-21 15:23:55 avagent Info <7225>: Finished READING xml file - starting parse

2011-07-21 15:23:55 avagent Info <6590>: Checking version of plugin 'Unix', executable name 'avtar.bin' (mode:ctl)

2011-07-21 15:23:55 avagent Info <5936>: Plugin version 5.0.106-28 found for Unix plugin

2011-07-21 15:23:56 avagent Info <7451>: Client registration updated 5619574b2c779978cd8b0a056f19ad730ac5091b avamar(1291379152)

2011-07-21 15:23:56 avagent Info <6573>:

****** Current MCS name 'avamar' ******

2011-07-21 15:23:56 avagent Info <7452>: Registration of client /clients/V880 with MCS avamar:28001 successful.

2011-07-21 15:23:56 avagent Info <5928>: Registration of plugin 2001 Unix successful.

2011-07-21 15:23:56 avagent Info <5619>: Registration of client and plugins complete.

2011-07-21 15:23:56 avagent Info <5964>: Requesting work from avamar

2011-07-21 15:23:56 avagent Info <5264>: Workorder received: sleep

2011-07-21 15:23:56 avagent Info <5996>: Sleeping 60 seconds

2011-07-21 15:24:00 avagent Info <5962>: Wake up message received

2011-07-21 15:24:00 avagent Info <5964>: Requesting work from avamar

2011-07-21 15:24:00 avagent Error <0000>: CTL: cancel on workorder "Sun group-1311250735672" not running.

2011-07-21 15:24:10 avagent Info <5964>: Requesting work from avamar

2011-07-21 15:24:10 avagent Info <5264>: Workorder received: sleep

2011-07-21 15:24:10 avagent Info <5996>: Sleeping 240 seconds

In "Activity" this task stay in "TimedOut-Response" with status code summary:

status_code_summary

Activity failed - client was given a workorder but did not acknowledge its receipt.

How I can localize this problem?

ralpmat · Answer

Hi Sergey,

we are getting exactly the same error (3 years on I know), with Avamar client 6.1.101-87 on Solaris 10. Again, agent starts, requests work, and sleeps, then the grid just changes from 'waiting on client' to 'TimedOut-Response' - the client has never started off the job.

truss-ing the avamar client process shows a lot of ETIME error messages:

/2:	lwp_park(0x00000000, 0)	(sleeping...)
/6:	lwp_park(0xFE99BA98, 0)	Err#62 ETIME
/5:	lwp_park(0xFEA9BAF0, 0)	Err#62 ETIME
/6:	lwp_park(0xFE99BA98, 0)	(sleeping...)
/5:	lwp_park(0xFEA9BAF0, 0)	(sleeping...)
/7:	lwp_park(0xFE89BB70, 0)	Err#62 ETIME
/7:	lwp_park(0xFE89BB70, 0)	(sleeping...)

Did you ever find a resolution to this?

Thanks,

Matt

Gontse_Len · Answer

Ix if the solution I have only works for Exchange DAGs. If it was Exchange DAGs you would have to restart the DAGs Service on DAG's (cluster) manager

Avamar

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