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edfang

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8 years ago

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edfang

1 Rookie

33 Posts

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4152

April 27th, 2018 08:00

FD332 Raid license

Hey - can you guys give me the partnumber for acquiring the FD332 raid license upgrade.  I have the HBA version and the docs all say get it via email or via the dell license portal. .  Well, the dell license portal that is referenced in the docs/manuals doesnt exist.  I've written to Dell sales as well and of course nothing has come back from that either. . So wondering if someone here can give me the FX2s FD332 partnumber for me to order the license to upgrade it from HBA to Raid...  Thanks

  • Daniel My

    12 Elder

    6205 Posts

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    0

    Posted April 27th, 2018 12:00

    Hello

    Single controller: 634-BCTC
    Dual controller: 634-BCTD

    If the product does not automatically register to your dell.com account then you will need the registration code to add it to your account. You can use the digital locker to download software and licenses that you have purchased.

    https://www.dell.com/support/software/

    Thanks

  • edfang

    1 Rookie

    33 Posts

    3634

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    Posted April 27th, 2018 13:00

    any idea how this can be purchased online ?  It doesnt pull up when you enter dell search (monitors and lithium batteries pop-up).   I've tried contacting dell, spoken or chat or emailed at 5 different people and have bounced to at least 3 departments so far. .  No one seems to be willing to actually sell me a product I want to BUY right now. . ..   It is absolutely amazing how difficult it is to do this. .   Trying to do this online and cant seem to either since the sales channel seems to be futzed up beyond all belief. .. 

     

    EDIT: Someone finally got back to us. . crossing fingers that we can actually acquire this license. . . .. 

  • tlconnelly

    1 Rookie

    12 Posts

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    Posted January 24th, 2022 12:00

    Were you able to acquire the license? I am having this issue now.  I thought about creating a new discussion, but I figured I'd check this one first.

    FD332, in HBA mode.  Unable to change to RAID without the license. CMC not showing license.  When I try to purchase in digital locker, I am not finding the registration code it's asking for. 
    Please help! Screenshot 2022-01-24 141413.png


  • DELL-Charles R

    Moderator

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    Posted January 24th, 2022 13:00

    Hello tlconnelly,

     

    Do I understand you purchased the license but cannot find the registration code?

    Typically registration code is emailed to you.

    Please let me know if you received it an if not and I can look into it more.

    If we do need to investigate, please Private Message me your service tag and order number.

     

    Other resources:

    CMC  Managing licenses page 19 : https://dell.to/3ArDas2

    FD332 owner's manual Page 32 : https://dell.to/32u2C3B

    NOTE: The default mode for all storage controller modules is HBA mode. To enable RAID mode for a PERC controller, you must

    upgrade to RAID mode licensing. For more information on RAID mode licensing, see the PowerEdge FX2s CMC User’s Guide at

    https://dell.to/3qX4X0n. For information on how to import RAID mode license, see the Dell PowerEdge FX2/FX2s CMC Online Help

    DELL-Charles R

    Social Media and Communities Professional
    Dell Technologies | Enterprise Support Services
    #IWork4Dell

    Did I answer your query? Please click on ‘Accept as Solution’. ‘Thumbs up’ the posts you like!

  • tlconnelly

    1 Rookie

    12 Posts

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    Posted November 3rd, 2022 07:00

    Hello,
    I was never able to resolve this issue.  Can you assist me in purchasing the upgrade to RAID mode licensing?

  • M.Tamer

    1 Rookie

    8 Posts

    846

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    Posted November 7th, 2022 18:00

    Is there a way to retrieve these raid licenses?

  • AVR247

    7 Posts

    815

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    Posted November 10th, 2022 15:00

    Were you able to find PERC upgrade lic for FD332? Any information will be helpful.

  • DELL-Young E

    Moderator

    5421 Posts

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    Posted November 10th, 2022 19:00

    Hello, as for the purchase, you may contact your Dell sales rep to request an APOS license. 
    https://dell.to/3WSixQw
    Wish you a good weekend.

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

  • M.Tamer

    1 Rookie

    8 Posts

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    Posted November 13th, 2022 15:00

    All Dell links goes to standard web pages. Does anybody know how to purchase these licenses? 

  • DELL-Young E

    Moderator

    5421 Posts

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    Posted November 13th, 2022 20:00

    Hi, as I was saying before, there's nothing much I can do as techsupport since the matter needs to get to the sales, I'm afraid. Would you please try this and let us know if you still face the issue?  https://dell.to/3UTmzq1            

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!