M640 blade with x520 NIC adapters not updating.

Hello, thanks for choosing Dell. Did you update via idrac? We would like to have more information on what kind of your error getting when updating and etc.

Yes, I tried through idrac as well (maintenance - system update - https - pointed to downloads.dell.com)  

I get the same result.    on this particular server, the bNDC is running 20.5.15, both mezzanine adapters are stuck on 20.0.16

Thank you Charles.    We'll try again in November.

Hello Charles, I work with jgregory419.

We have attempted to upgrade to the x520 firmware v21.5.9, released in November, and are having the same issue.

Server hardware is still M640 with the bNDC and two x520 mezzanine cards. The bNDC (Integrated NIC) and Mezzanine 2B successfully upgrade to 21.5.9, but Mezzanine 1C remains at 18.0.0.

We have tried using older firmware in an attempt to stair-step the 18.0.0 NIC to 18.0.7, 19.5.12, 20.5.15, etc, with no luck. I have also tried the Intel NVM Update utility via ESXi to target a specific NIC, but it also failed. I've also tried disabling mezzanine slots so the DUP Bootable ISO targets only one NIC card.

We have multiple servers that are experiencing issues with this.

Can you offer any further assistance?

Thank You, Ryan

Hi @rparlee86

Can you try updating the NIC firmware by following the below steps and let us know if it works.

• Download the Dell Support Live Image Version 3.0 (https://dell.to/3weYdww)
• Use the iDRAC console to mount the ISO and boot from CD
• Run the .bin file (Linux version FW) to update the NIC

You can also refer to the video which might help you How to download and Boot the Support Live Image for PowerEdge Servers

Hello @Dell-Dheeraj 

We just tried updating via the live support image.   This is what we end up getting:

With 21.5.9, we get the following:

[root@localhost ~]# ./Network_Firmware_F52F0_LN_21.5.9_A02.BIN
Collecting inventory...
modinfo: ERROR: Module ice not found.
modinfo: ERROR: Module ice not found.
modinfo: ERROR: Module ice not found.
modinfo: ERROR: Module ice not found.
modinfo: ERROR: Module ice not found.
modinfo: ERROR: Module ice not found.
..............
Running validation...

This Update Package is not compatible with your system configuration.

trying 18.5.18, we get the following:

[root@localhost ~]# ./Network_Firmware_3XJH0_LN_18.5.18_A00.BIN
Collecting inventory...
................/shellfit.sh: line 3:  8072 Segmentation fault      ./nvmupdate64e -s -oem d $1 $2 $3 $4 $5
.
Inventory collection failed.

Thank you,

Jim.

Do you have only 1 M640? Is this the only thing not working? What file did you download?

Can you download "Network_Firmware_F52F0_WN64_21.5.9_A02.EXE

" from below link and try to update the FW using iDRAC.

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=f52f0&oscode=wst14&productcode=poweredge-m640 

You can refer below link for steps to update FW using iDRAC

https://www.dell.com/support/kbdoc/en-us/000134013/dell-poweredge-update-the-firmware-of-single-system-components-remotely-using-the-idrac 

The files I was trying were:
https://dl.dell.com/FOLDER05152339M/1/Network_Firmware_3XJH0_LN_18.5.18_A00.BIN

https://dl.dell.com/FOLDER07032143M/3/Network_Firmware_23WP1_LN_20.0.16_A00.BIN

https://dl.dell.com/FOLDER08982737M/1/Network_Firmware_F52F0_LN_21.5.9_A02.BIN

18.5.18 and 20.0.16 both came back with the segmentation fault and 21.5.9 said not compatible.

The one from https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=f52f0&oscode=wst14&productcode=poweredge-m640 loaded via idrac was without success.

it's almost like the update process isn't recognizing this card is in the system...

To my knowledge, everything else on this blade is fully up to date, it is just this one Mezzanine adapter. - 

Thank you,

Jgregory419,

Would you confirm if the rest of the server, specifically the BIOS and iDrac, are already updated to current?
If not I would suggest getting the platform up to date completely and then try the X520 update afterwards.

Thank you. Would you confirm if this mezz shipped with the server when it was ordered, or was it added at a later time? If ordered after the time of the server being shipped, what is the part number of the adapter? Also, you may want to try downloading the live iso found here, then boot to it and try running the update package from there.