Rails Won't Extend

Question

I recently purchased some rack rails. I can mount them just fine. However, only one of the two will extend. The other appears to be stuck. Is there a button I need to press to get them to extend? I can jiggle the inner rail about 0.5cm, but that's it; it won't extend. Not sure if I'm missing a button somewhere or if I just got a defective rail.

DELL-Joey C · Accepted Answer

Hi @et_al_etc,

There isn't any button/latch to press to pull out the rail extension. Can you try to remove the rail from the rack and try to check if the rail extender can be pulled out?

Ref ReadyRail video on rail extender: https://dell.to/3Z9fwMm

et_al_etc · Answer

Thanks Joey. I can't extend the rails at all. It sounds like I just received a defective one.

Blades

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