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806
October 27th, 2010 06:00
Unisphere not connecting to Powerlink for downloads
We have installed Unisphere Service manager and we are trying to download the updates for our Celerra NS-120FC. When we launch the wizard and it reaches the final stage we get an error that indicates it cannot talk to Powerlink. The error it throws is:
Could not download file pkg_6.0.36.4_emcnas.tar Requested file is not found. Here are some possible reasons:
The file may have moved
The URL or file name might be misspelled
I have checked the logs and I get this:
JNfxFileContainer.setFileSize()
ERROR: Invalid size: -1
Any thoughts? Is there a specific web site I don't have access to even though I am a customer and have a valid Powerlink ID and password?
No Events found!
chrisv2
18 Posts
0
October 27th, 2010 11:00
Hello,
Not sure if you will be able to download the software directly from Powerlink at this time so that would explain why you may be getting the error. My recommendation is to contact your local service rep. They should be able to assist you in getting the code you need for your upgrade. As a FYI the only version available for Nas 6.0 at this time is 6.0.36.4. Hope this helps.
Chris
Wolfsbane1
2 Posts
0
October 27th, 2010 12:00
Support dropped by with the code and we are loading it now.
Thank you,
Andrew C. Madsen | Storage Architect
Aon Hewitt | ITS Infrastructure Engineering
t 847 883-7778 | m 847 302-2631
andrew.madsen@hewitt.com | aonhewitt.com
chrisv
10/27/2010 01:53 PM
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Unisphere not connecting to Powerlink for downloads
reply from chrisv in Celerra - View the full discussion
Hello,
Not sure if you will be able to download the software directly from
Powerlink at this time so that would explain why you may be getting the
error. My recommendation is to contact your local service rep. They should
be able to assist you in getting the code you need for your upgrade. As a
FYI the only version available for Nas 6.0 at this time is 6.0.36.4. Hope
this helps.
Chris
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chrisv2
18 Posts
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October 27th, 2010 13:00
Great......good luck with the rest of the upgrade.
Regards,
Chris