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Go into Device Manager reached by right clicking the Start button, choose the Keyboard device, right click to Uninstall, restart PC using mouse to reinstall driver.

If that fails then from Driver tab choose Update Driver, then Automatic. If that fails then choose Update driver again, then Browse PC, then Let Me Pick, try previous drivers.

If that's not enough then run the Keyboard Troubleshooter at Settings > Update & Security > Troubleshoot.

Do the other keys on your keyboard work fine? — Try to press any other key on your keyboard to see if it works.

If the other keys work fine, then try to turn off the Sticky Keys feature on your Windows via the Solution 1.

If the other keys stop working either, check the next question:

Does your keyboard work via another USB port or computer? — Try to connect your keyboard with another USB port, or plug it into another computer to see if your keyboard works.

If your keyboard works with another USB port, then the problem is on the USB port. You can use your keyboard with the working USB port then.

Turn off the Sticky Keys feature on your Windows

The Sticky Keys feature, besides, Toggle Keys and Filter Keys, make your keyboard easier to type. However, sometimes they make trouble. Your Shift key stops working is the one. So make sure these features are not turned on.

Follow these:

1) On your keyboard, press the Windows logo key and I (at the same time) to invoke the Settings window.

2) Click Ease of Access.

3) Select Keyboard on the left pane. Then make sure the status of Sticky Keys, Toggle Keys and Filter Keys are all set to Off. If there is any one set to On, switch it to Off instead.

4) Press the Shift key on your keyboard to see if it work.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

Go in your system settings and disable automatic driver update in windows 10 in 3 ways

1. Disable driver update from setting

2. Disable driver update using group policy

3. Disable driver update using registry

Source: https://tweaklibrary.com/disable-automatic-driver-updates-windows-10/

None of this has anything to do with Dell Chromebooks. Why is any of this here? Why not redirect the original post author to an appropriate forum?

didn't help - HID Keyboard keeps on reinstalling

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@Jame124 wrote:

I found that my Shift keys, 2 keys, couldn't use because HID keyboard driver install in my laptop. But after I uninstall that driver in Device Manager and restart my laptop, it auto reinstall again. I have turned off Window auto install driver but it didn't work too. OneVanilla.com

Someone please help me. I'm so hopeless now.

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Follow the steps I hope it might be helpful to you :

Disable driver update from setting

Disable driver update using group policy

Disable driver update using registry