Agent cannot communicate with the storage system

Question

This is a rather dumb question but I need to ask it anyway. I saw some messages similar to the one below in my log file. What is it trying to tell me? Who would the agent in question be?

31.
Date:09/05/2007
Time:12:28:16 PM
Event Code:0x1
Description:Agent Main exception --Agent request timed out Err: Agent cannot communicate with the storage system .Socket call interrupted.Most likely due to network error.
Subsystem:APM00050901645
Device:N/A
SP:N/A
Host:CX700SPA
Source:Navisphere Agent
Category:NT Application Log
Log:NT Application Log
Sense Key:N/A
Ext Code1:N/A
Ext Code2:N/A
Type:Error

dynamox · Answer

That would be your NaviSphere agent having hard time talking to the storage processor. Have ip address/firewall or something related changed?

Navin-Swn_9 · Answer

try to ping the IP address of the SP from the Host. Else you need to check the firewall..

drozz · Answer

Check the binding order of your network config on the host and make sure the host IP is first

3CsForumModerat · Answer

See also EMC Knowledgebase article emc141911 ('Why does the event log intermittently show 'Agent Main exception' error?'). The article, which is customer-viewable from Powerlink, says in part: 'The switch port statistics for both SP A and SP B showed counting errors. Other hosts plugged into the same switch blade are running cleanly. However, the ports on the Cisco switch are set to 100Mbps/full-duplex. The SPs automatically run at auto-negotiate and cannot be modified.'

CLARiiON

Agent cannot communicate with the storage system

Was this post helpful?