CLARiiON
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6866
October 17th, 2012 08:00
Call Home/Notification Templates
Where specifically in PowerLink can the call home templates be downloaded?
Thanks,
-B
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Vipin VK
812 Posts
0
October 17th, 2012 09:00
Service partner web > clariion > service tools > call home template
Vipin VK
812 Posts
0
October 17th, 2012 09:00
If you are an EM Partner you can get it from service partner web access. If you are a customer you may request the same from local EMC team.
hath91
8 Posts
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October 17th, 2012 09:00
THANK YOU very much! Is there a Call-home Template support matrix for the different versions of FLARE the template supports?
hath91
8 Posts
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October 17th, 2012 09:00
We are a partner, logged in as partner, cannot for the life of me locate where the download link is located!
AnkitMehta
1.4K Posts
0
October 17th, 2012 10:00
I believe not. However, newever version of template includes newer error codes found, changes in severity etc. There is not Support Matrix for the same. Template is something even a user can create it and define for what error code he wishes to get notified. EMC Template is a pre-defined template where notifications will be sent out to user for pre-defined error codes/severities.
Vipin VK
812 Posts
0
October 17th, 2012 10:00
Sorry, I am not sure of that..
hath91
8 Posts
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December 10th, 2012 12:00
Does anyone have an idea where to download the templates on the 'New' (support.emc.com) EMC support site? When I click on EMC Service Web Partner, it brings me here: https://servicepartners.emc.com/restricted/frame.asp. I have searched around, but as of yet, I have not been able to locate!
Regards,
Brett
AnkitMehta
1.4K Posts
0
December 10th, 2012 18:00
Click on CLARiiON > Service Tools Downloads > Call-Home Template File
Druehl1
223 Posts
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January 17th, 2013 06:00
Hello,
when I look into the template the complete Email Home Tab is empty, there is no support email address in.
Do I have to add this?
AnkitMehta
1.4K Posts
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January 17th, 2013 08:00
Yes. emailalerts@emc.com
AnkitMehta
1.4K Posts
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January 21st, 2013 08:00
Argh! yes right lazy fingers my bad!
Madhug1
127 Posts
1
January 21st, 2013 08:00
Hi,
The correct support email address used in the template is emailalert@emc.com
Thanks
Madhusudan
kelleg
4.5K Posts
0
January 21st, 2013 14:00
The template is only on the Service Partners web site - it's not on the support.emc.com site
glen
bmurrey-network
48 Posts
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May 1st, 2013 08:00
Wouldn't it be great if EMC accepted email from both addresses?
emailalert@emc.com
emailalerts@emc.com
glparker_e38cb2
58 Posts
0
May 6th, 2013 21:00
Hi, I can't find the latest template file under service partner web->CLARiiON->Service Tools. Where has it gone?
Regards,
George.