CX-120 warning

Question

The following errors were recieved on my CX-120. It had occured repeatedly during the last week or so, with a gap of two or so days between each occurance. However there doesn't appear to have been any bearing on performance so far. ============================================= Time Stamp 08/31/10 17:55:24 (GMT) Event Number 71324001 Severity Warning Host B-IMAGE Storage Array CKM00094900589 SP N/A Device N/A Description SMBus read failed for device Local SPD DIMM1. Failure occurred at I2C addr 0xA6 after 28800 unsuccessful attempts. Device error. 00000400 05005000 d3040000 014032a1 014032a1 00000000 00000000 00000000 00000000 00000000 71324001 ====================================================== Does anyone know the actual nature of this error & it's gravity ?

FNP · Answer

Serial presence detect (SPD) refers to a standardized way  to automatically access information about a computer memory module. You have a problem with the memory module DIMM1. From my experience with PC's you can live with this long time or in the worst case after a reboot the memory DIMM1 will be deconfigured.

Roops1 · Answer

Hi,Please check below primus EMC 222703 will give you idea about this SMBus read failed warning.Please mark it answered if this answer your query.Product: CLARiiON CX4-120Product: CLARiiON CX4-240EMC Firmware: FLARE Release 29 (All releases)71324001 SMBus read failed for device Local SPD DIMM1.71324001 SMBus read failed for device Local SPD DIMM2.71324001 SMBus read failed for device Local SPD DIMM3.Device error SMBus: 71324001 messages containing 'Device Error' for non-existent devices (DIMM modules):On the CX4-120 messages include DIMM modules 1 and 3:B 09/07/09 05:53:13 71324001 SMBus read failed for device Local SPD DIMM1. Failure occurred at I2C addr 0xA6 after 28800 unsuccessful attempts. Device error. 00000400 05005000 d3040000 014032a1 014032a1 00000000 00000000 00000000 00000000 00000000 71324001 SMBusB 09/07/09 05:53:13 71324001 SMBus read failed for device Local SPD DIMM3. Failure occurred at I2C addr 0xA4 after 28800 unsuccessful attempts. Device error. 00000400 05005000 d3040000 014032a1 014032a1 00000000 00000000 00000000 00000000 00000000 71324001 SMBusA 09/07/09 06:36:04 71324001 SMBus read failed for device Local SPD DIMM1. Failure occurred at I2C addr 0xA6 after 28800 unsuccessful attempts. Device error. 00000400 05005000 d3040000 014032a1 014032a1 00000000 00000000 00000000 00000000 00000000 71324001 SMBusA 09/07/09 06:36:05 71324001 SMBus read failed for device Local SPD DIMM3. Failure occurred at I2C addr 0xA4 after 28800 unsuccessful attempts. Device error. 00000400 05005000 d3040000 014032a1 014032a1 00000000 00000000 00000000 00000000 00000000 71324001 SMBusSMBus: 71324001 messages containing 'Device Error' for non-existent devices (DIMM modules)On the CX4-240 messages include DIMM modules 2 and 3:B 10/03/09 06:37:02 71324001 SMBus read failed for device Local SPD DIMM2. Failure occurred at I2C addr 0xAC after 28800 unsuccessful attempts. Device error. 00000400 05005000 d3040000 014032a1 014032a1 00000000 00000000 00000000 00000000 00000000 71324001 SMBusB 10/03/09 06:37:02 71324001 SMBus read failed for device Local SPD DIMM3. Failure occurred at I2C addr 0xA4 after 28800 unsuccessful attempts. Device error. 00000400 05005000 d3040000 014032a1 014032a1 00000000 00000000 00000000 00000000 00000000 71324001 SMBusA 10/03/09 07:06:01 71324001 SMBus read failed for device Local SPD DIMM2. Failure occurred at I2C addr 0xAC after 28800 unsuccessful attempts. Device error. 00000400 05005000 d3040000 014032a1 014032a1 00000000 00000000 00000000 00000000 00000000 71324001 SMBusA 10/03/09 07:06:01 71324001 SMBus read failed for device Local SPD DIMM3. Failure occurred at I2C addr 0xA4 after 28800 unsuccessful attempts. Device error. 00000400 05005000 d3040000 014032a1 014032a1 00000000 00000000 00000000 00000000 00000000 71324001 SMBusThe messages are benign and can be ignored. Messages will be logged every 80 hours (approximately) after 28800 polling attempts are performed every 10 seconds. The SMBus is being erroneously polled for memory modules that do not exist for the CX4-120 and CX4-240 platforms.Fix:The issue will be fixed in a future release of FLARE after Release 29. Workaround: In the monitoring section in Navisphere, select the template that the CLARiiON is using. Select properties of the template (the template should already be using explicit events) and select Advanced. In the sections Warning - Basic Array Features make sure that 0x71324001 is deselected.The issue has been resolved in the yet to be released Release 30. There are no plans to patch Release 29 for this issue at this point in time (July 2010).See DIMS incident 236700/ARS 337324.

Parks2 · Answer

If you have a CX4-120 running Release 29 then the Fix is ... The issue will be fixed in a future release of FLARE after Release 29. Workaround: In the monitoring section in Navisphere, select the template that the CLARiiON is using. Select properties of the template (the template should already be using explicit events) and select Advanced. In the sections Warning -> Basic Array Features make sure that 0x71324001 is deselected.

Jim_A1 · Answer

Nel, the fix is in a FUTURE release of R29. Unfortunatly the only way to stop this error before the next patch of R29 is released, is to do the workaround.

nal2 · Answer

The Array in question is on Flare 29. However disabling the warning is not acceptable to the customer. Have raised an SR, & awaiting further advice.

urgently · Answer

actually i have this issue running at CX4-120 and i'm going to do code upgrade and check the status after code upgrade to Release

Product: CLARiiON CX4-120
		Product: CLARiiON CX4-240
		EMC Firmware: FLARE Release 29 (All releases)
		71324001 SMBus read failed for device Local SPD DIMM1.
		71324001 SMBus read failed for device Local SPD DIMM2.
		71324001 SMBus read failed for device Local SPD DIMM3.
		Device error
		SMBus: 71324001 messages containing “Device Error” for non-existent devices (DIMM modules): On the CX4-120 messages include DIMM modules 1 and 3: B 09/07/09 05:53:13 71324001 SMBus read failed for device Local SPD DIMM1. Failure occurred at I2C addr 0xA6 after 28800 unsuccessful attempts. Device error. 00000400 05005000 d3040000 014032a1 014032a1 00000000 00000000 00000000 00000000 00000000 71324001 SMBus B 09/07/09 05:53:13 71324001 SMBus read failed for device Local SPD DIMM3. Failure occurred at I2C addr 0xA4 after 28800 unsuccessful attempts. Device error. 00000400 05005000 d3040000 014032a1 014032a1 00000000 00000000 00000000 00000000 00000000 71324001 SMBus A 09/07/09 06:36:04 71324001 SMBus read failed for device Local SPD DIMM1. Failure occurred at I2C addr 0xA6 after 28800 unsuccessful attempts. Device error. 00000400 05005000 d3040000 014032a1 014032a1 00000000 00000000 00000000 00000000 00000000 71324001 SMBus A 09/07/09 06:36:05 71324001 SMBus read failed for device Local SPD DIMM3. Failure occurred at I2C addr 0xA4 after 28800 unsuccessful attempts. Device error. 00000400 05005000 d3040000 014032a1 014032a1 00000000 00000000 00000000 00000000 00000000 71324001 SMBus
		SMBus: 71324001 messages containing “Device Error” for non-existent devices (DIMM modules) On the CX4-240 messages include DIMM modules 2 and 3: B 10/03/09 06:37:02 71324001 SMBus read failed for device Local SPD DIMM2. Failure occurred at I2C addr 0xAC after 28800 unsuccessful attempts. Device error. 00000400 05005000 d3040000 014032a1 014032a1 00000000 00000000 00000000 00000000 00000000 71324001 SMBus B 10/03/09 06:37:02 71324001 SMBus read failed for device Local SPD DIMM3. Failure occurred at I2C addr 0xA4 after 28800 unsuccessful attempts. Device error. 00000400 05005000 d3040000 014032a1 014032a1 00000000 00000000 00000000 00000000 00000000 71324001 SMBus A 10/03/09 07:06:01 71324001 SMBus read failed for device Local SPD DIMM2. Failure occurred at I2C addr 0xAC after 28800 unsuccessful attempts. Device error. 00000400 05005000 d3040000 014032a1 014032a1 00000000 00000000 00000000 00000000 00000000 71324001 SMBus A 10/03/09 07:06:01 71324001 SMBus read failed for device Local SPD DIMM3. Failure occurred at I2C addr 0xA4 after 28800 unsuccessful attempts. Device error. 00000400 05005000 d3040000 014032a1 014032a1 00000000 00000000 00000000 00000000 00000000 71324001 SMBus
		The messages are benign and can be ignored. Messages will be logged every 80 hours (approximately) after 28800 polling attempts are performed every 10 seconds. The SMBus is being erroneously polled for memory modules that do not exist for the CX4-120 and CX4-240 platforms.
		Fix: The issue will be fixed in a future release of FLARE after Release 29. Workaround: In the monitoring section in Navisphere, select the template that the CLARiiON is using. Select properties of the template (the template should already be using explicit events) and select Advanced. In the sections Warning -> Basic Array Features make sure that 0x71324001 is deselected.
		The issue has been resolved in the yet to be released Release 30. There are no plans to patch Release 29 for this issue at this point in time (July 2010).
		See DIMS incident 236700/ARS 337324.

CLARiiON

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