Getting error while adding new disk drives to the enclosure

Question

Hi, I am trying to add 4 new hard disk drive to Clarrion CX3-10c DAE. The 4 Disk are 300 GB FC with 10K RPM. I am using NST to add the disk in the DAE, the drive insertion got detected and the Drive transited successfully, but the disk does not detected. It shows me the warning 'Note:- The new disk type does not match with the selected drive type, but it is compatible with this enclosure'. In the navisphere it shows me fault on the storage and in the DAE. It shows the disk under the Enclosure but does not show the details like FC or capacity. Please suggest...

leandro4 · Answer

Hi,      The firsts five disk in this enclosure are FC? becuse FC and SATA don´t work in the same DAE! Regards! Leandro Cardoso

rahul44a · Answer

Hi leandro, All disk in array and the new disk which we are adding are FC there is no SATA disk in the array.

kelleg · Answer

We need more detailed information in order to be of assistance:

1. What is the Flare version running on the array?

2.What is the part number and model number for the new disks?

3. Are there existing disks in the DAE that you are adding the new disks to?

glen

rahul44a · Answer

Hi Kelleg,

1. The Flare version on the array is Release 26 i.e. 3.26.010.5.025

2. Part no of the Disk is :- DG118032513

TLA no. :- 005048597

Clariion model no is :- CX3-10c

3. These 4 disk in the DAE are new disk.

Rahul Patwal

kelleg · Answer

These are 2GB disks - are there any existing disks in the DAE - are they 4GB disks?

glen

PS - on PowerLink if you do a search in the SUPPORT section using the trerm "disk and flare oe matrix" you will find documents for AX, CX, CX3 and CX4 that lists the disk by part number and what flare is needed to support that disk.

AranH1 · Answer

Good point Glen, I was hoping the screenshot of the expanded DAE would show something like that. If his bus is running at 4Gb then these disks would not be brought online. Gonna have to schedule some downtime for that change....

AranH1 · Answer

According to the Disk and FLARE OE Matrix those disks are compatible with the Cx3-10c and the version of FLARE you are running. Can you post a screenshot from Navisphere of that enclosure with the disks container expanded? Physical > Bus 0 Enclosure 0 > Disks.

AranH1 · Answer

Hey, he paid for those high speed electrons, I say keep 'em running at 4Gb.

So you either schedule downtime for the array and all the hosts to reset the bus to 2Gb or return the 2Gb disks and get some 4Gb disks.

This all assumes that the bus speed is the issue. We could be way off

kelleg · Answer

Good change - lets bring the whole BUS from 4GB down to 2GB - don't want those electrons working too hard - they get tired glen

CLARiiON

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