"when you talked to dell rep, did they re-image the array?"

Yup - we re-imaged both the image types offered (mif and iif). Same problem as before.

Yes, I can connect via serial/hyperterm. It seems to POST without problem, but that doesn't mean I know what it is saying. I'll seutp logging and post a log of the boot.

if there are no errors, the post will present some int 13h load statements at the end and it will stop updating...it then passed the control to embedded windows...
rest logs come into windows logs...
i am going offline now but you can paste the local event log now and i or someone else should be able to comment on that...otherwise emc is just a call away

The ATA errors in the SP logs are a hold over from the the FC4700, which had an ATA disk on each SP. You can ignore these errors.

glenk

Thanks for the heads up Glen - though this now puts me entirely back to square one!

Sean,

Can you run the:

navicli -h IP_Address getall > SPA_getall.txt

The look in the text file near the begining of the file - you should see a listing of the software loaded on the array - look for the packages installed - see example below - what you want to see if a listing for "ManagementUI"- if you don't have this then you can't start the GUI on the array using IE - you'll need to use the "Off-Array Management Server" and the "Off-Array Manager" packages - this installs on your Windows workstation.:

Name of the software package: Navisphere
Revision of the software package: 6.5.0.3.7
Commit Required: NO
Revert Possible: NO
Active State: YES
Dependent packages: ManagementServer 6.5.0.3.10, Base 02.05.1.60.5.009
Required packages: Base 120
Is installation completed: YES
Is this System Software: NO

Name of the software package: ManagementServer
Revision of the software package: 6.5.0.3.10
Commit Required: NO
Revert Possible: NO
Active State: YES
Dependent packages: ManagementUI 6.5.0.3.3
Required packages: Navisphere 120
Is installation completed: YES
Is this System Software: NO

Name of the software package: ManagementUI
Revision of the software package: 6.5.0.3.3
Commit Required: NO
Revert Possible: NO
Active State: YES
Required packages: ManagementServer <=120, ManagementServer >=116, ManagementServerBase MUST NOT BE INSTALLED
Is installation completed: YES
Is this System Software:

glenk

Copyright (c) EMC Corporation , 2003
Disk Array Subsystem Controller
Model: CX400
DiagName: Extended POST
DiagRev: Rev. 01.38
Build Date: Fri Feb 21 15:42:43 2003
StartTime: 02/19/2007 16:54:47
SaSerialNo: APM00032300038


ABabCabcDabcdeEFGabHabcIabcJabcKabLabMabNabOabPabQRST

Initializing back end FIBRE...


PCI Config Reg: 1.4.0 0x0157

FCDMTL 0 [1.4.0] Dual Mode Fibre init - OSW DB PTR 0x04C00000

FCDMTL 0 [1.4.0] Cached memory - 0xF5E67 bytes @ 0x4C006A8

FCDMTL 0 [1.4.0] Noncached memory - 0xBF3BF bytes @ 0x4CF650F (0x4CF650F phys)

FCDMTL 0 [1.4.0] DVM Initialized

FCDMTL 0 [1.4.0] IMQ base ptr = 04D70000; IMQ length = 8000



Dualmode fibre init completed

FCDMTL 0 [1.4.0] TPM Notify: st=0xA000000, flg=0x4, cmd=0x1

FCDMTL 0 [1.4.0] TPM Hndle API Event: cntx=0x4C004C4, evnt=0x4002, info=0x0

FCDMTL 0 [1.4.0] TPM Lnk Up: state=0xA000000, flg=0x84

FCDMTL 0 [1.4.0] DVM Disc Comp- Dev List Size: 3

FCDMTL 0 [1.4.0] TPM Notify: st=0xA000000, flg=0x208, cmd=0x0

Link Event: 0x00030001

Link Event: 0x00030005

FCDMTL 0 [1.4.0] TPM Notify: st=0xA000002, flg=0x200, cmd=0x4

Device Event (0xFFFFFC): 0x00030015

FCDMTL 0 [1.4.0] TPM Notify: st=0xA000000, flg=0x200, cmd=0x2

FCDMTL 0 [1.4.0] TPM Hndle API Event: cntx=0x4C004C4, evnt=0x400A, info=0x0

FCDMTL 0 [1.4.0] TPM Lnk Dwn: st=0xA000001, flg=0x201, evnt=0x400A

FCDMTL 0 [1.4.0] TPM Hndle API Event: cntx=0x4C004C4, evnt=0x4002, info=0x0

FCDMTL 0 [1.4.0] TPM Lnk Up: state=0xA000001, flg=0x8005

FCDMTL 0 [1.4.0] DVM Duplicate address id already in list: E1

FCDMTL 0 [1.4.0] DVM Duplicate address id already in list: E2

FCDMTL 0 [1.4.0] DVM Duplicate address id already in list: EF

FCDMTL 0 [1.4.0] DVM Duplicate address id already in list: E4

FCDMTL 0 [1.4.0] DVM Duplicate address id already in list: E8

Device Event (0xE1): 0x00030012

Device Event (0xE2): 0x00030012

Device Event (0xE4): 0x00030012

Device Event (0xE8): 0x00030012

Device Event (0xEF): 0x00030012

FCDMTL 0 [1.4.0] DVM Disc Comp- Dev List Size: 8

FCDMTL 0 [1.4.0] TPM Notify: st=0xA000001, flg=0x8209, cmd=0x0

Link Event: 0x00030001

FCDMTL 0 [1.4.0] TPM Notify: st=0xA000002, flg=0x200, cmd=0x5

FCDMTL 0 [1.4.0] TPM Resume SCSI Issued: tgdb = 0x4C004C4

Device Event (0xEF): 0x00030016
Target 0 is online

Target 1 is online

Target 2 is online

Target 3 is online

Target 4 is online

Relocating Data Directory Boot Service (DDBS)...


Autoflash POST?


POST/DIAG image located at sector LBA 0x00012048

Autoflash BIOS?


BIOS image located at sector LBA 0x00011048


EndTime: 02/19/2007 16:55:08


int13 - RESET (1)
DDBS: MDB read from both disks.
DDBS: Chassis and disk WWN seeds match.
DDBS: First disk is valid for boot.
DDBS: Second disk is valid for boot.


NT FLARE image (0x00400007) located at sector LBA 0x0002284B

Disk Set: 0 2


Total Sectors: 0x005821A1


Relative Sectors: 0x0000003F


Calculated mirror drive geometry:

Sectors: 63

Heads: 240

Cylinders: 382

Capacity: 5775840 sectors


Total Sectors: 0x005821A1


Relative Sectors: 0x0000003F


Calculated mirror drive geometry:

Sectors: 63

Heads: 240

Cylinders: 382

Capacity: 5775840 sectors
int13 - READ PARAMETERS (19)

int13 - READ PARAMETERS (22)

int13 - DRIVE TYPE (57)

int13 - READ PARAMETERS (58)

int13 - DRIVE TYPE (59)
Error : Invalid Drive ID - 0x81

int13 - CHECK EXTENSIONS PRESENT (61)

int13 - GET DRIVE PARAMETERS (Extended) (62)

int13 - READ PARAMETERS (63)

int13 - READ PARAMETERS (65)

int13 - READ PARAMETERS (1252)

int13 - READ PARAMETERS (1292)

int13 - READ PARAMETERS (1329)

int13 - READ PARAMETERS (1366)

int13 - READ PARAMETERS (1407)

int13 - READ PARAMETERS (1636)

int13 - READ PARAMETERS (1671)

int13 - READ PARAMETERS (1705)

int13 - READ PARAMETERS (1741)

int13 - READ PARAMETERS (1803)

int13 - READ PARAMETERS (1837)

int13 - READ PARAMETERS (1910)



------------

So, the Invalid Drive ID - 0x81 is disconcerting but otherwise it loads into the NT OS as expected, just can't see the array.

what do you get when you run the "getagent" command?

navicli -h 128.196.59.33 getall

Agent Rev: 6.4.0 (5.2)
Name: K10
Desc:
Node: A-APM00032300772

...and doesn't return anything else, like it should!

A bunch of other command attempts return this error:
Cannot access device

NaviCLI.exe -h 192.168.1.1 getagent

Agent Rev: 6.4.0 (5.2)
Name: K10
Desc:
Node: A-APM00032300772

====

Regrettably, that's it!

boot log looks ok...

only piece thats refusing to run or misbehaving is naviagent.exe i believe. thats the reason navicli output is useless.

i dont remember if i ever saw that invalid drive id error before in post...
also for the ata errors - even though its a failover from fc series, the boot image used to boot sp (on 1st 5 DAE drives) should appear as the same drive and post should not throw that error.

this seems getting out of me...time to involve emc level 2 as they have more sp os troubleshooting aids...

This is really a T2 solution and I would suggest at this point to open a case with EMC for this problem.

The FLARE code is 6.4, which is release 11, considered unsupported at this time - current release is 19 for the cx400 (also, this is the last release for the cx200/400/600 line).

glenk