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December 20th, 2021 13:00

VNX5400 exidentally formated DDBS disks (0-3) recovery

Hi,

some time ago I've bought used VNX5400 with 20 disk + 4 DDBS volumes disks, I wasn't using for a quite long time and few days ago decided to finally set it up.

Person who was taking care of the device setup was asked to format lot's of disks from multiple JBOD's and Storages for a security reasons, but because I fully forgot to tell this person that disks in the 0-3 bays are Dell EMC OS dedicated they were also formated and changed sector size from 520 to 512. 

Of course after revealing this VNX5400 is no longer able to boot up.

So now question's:

  • is there way to recover OS images on those disks?
    • if yes:
      • What are potential loses and issues (licenses etc)?
    • if not:
      • no questions

 

  1. I'm having "remote hands only" access to the device
  2. Device is connected using miicro-DB9 cabe to the server com port and I'm able to execute commands remotely on it
  3. Device is also connected to the LAN

 

Currently output from the com port is looking like that:

 

Version 2.15.1236. Copyright (C) 2012 American Megatrends, Inc.
BIOS Date: 03/04/2016 12:56:07 Ver: 0ABYV
Press  to enter setup.
Total System Memory : 16384 MB (DDR3)
Booting Extended POST
Jetfire.Entry(B9BF22C0)


EMC Extended POST Start: 12/20/2021 22:48:20



Copyright (c) EMC Corporation , 2015
Disk Array Subsystem Controller
Model: Jetfire: Clariion
DiagName: Extended POST
DiagRev: Rev 61.00
Build Date: Mon May 04 16:11:19 2015
BiosRev: 33.51
UEFIFWVolRev: Rev 09.70
FixedSERDESRev: Rev 01.06
BMCMainAppRev: 25.60
BMCSSPRev: 03.80
BMCEMCBBRev: 01.40
StartTime: 12/20/2021 22:48:23
SaSerialNo: CF2Z7140700xxx


ABCDabcEabcdefFabcdefGabcdefHIabJKabcdLabMabcdNOabPabcQabRabSTUVWXYZAABBCCDDEEFFGGHH Find_DDBS: LocateHandleBuffer returned ERROR status: Not Found (0xE)

uefi_ddbs_start: calling get_preferred_DDBS(SAS0)
get_preferred_DDBS: sas_comp->Get_DDBS_Revision(): 0x0, (*sas)->Get_DDBS_Revision(): 0xF000EEF3

uefi_ddbs_start: calling get_preferred_DDBS(SAS1)
get_preferred_DDBS: sas_comp->Get_DDBS_Revision(): 0x0, (*sas)->Get_DDBS_Revision(): 0x0

uefi_ddbs_start: calling get_preferred_DDBS(SAS2)
get_preferred_DDBS: sas_comp->Get_DDBS_Revision(): 0x0, (*sas)->Get_DDBS_Revision(): 0x0
Start_DDBS: ddbs_handle: 0x0
Start_DDBS: image: 0x0 == NULL, returning Success
Find_DDBS: LocateHandleBuffer returned ERROR status: Not Found (0xE)
II Find_DDBS: LocateHandleBuffer returned ERROR status: Not Found (0xE)

uefi_ddbs_start: calling get_preferred_DDBS(SAS0)
get_preferred_DDBS: sas_comp->Get_DDBS_Revision(): 0x0, (*sas)->Get_DDBS_Revision(): 0xF000EEF3

uefi_ddbs_start: calling get_preferred_DDBS(SAS1)
get_preferred_DDBS: sas_comp->Get_DDBS_Revision(): 0x0, (*sas)->Get_DDBS_Revision(): 0x0

uefi_ddbs_start: calling get_preferred_DDBS(SAS2)
get_preferred_DDBS: sas_comp->Get_DDBS_Revision(): 0x0, (*sas)->Get_DDBS_Revision(): 0x0
Start_DDBS: ddbs_handle: 0x0
Start_DDBS: image: 0x0 == NULL, returning Success
Find_DDBS: LocateHandleBuffer returned ERROR status: Not Found (0xE)
JJ Find_DDBS: LocateHandleBuffer returned ERROR status: Not Found (0xE)

uefi_ddbs_start: calling get_preferred_DDBS(SAS0)
get_preferred_DDBS: sas_comp->Get_DDBS_Revision(): 0x0, (*sas)->Get_DDBS_Revision(): 0xF000EEF3

uefi_ddbs_start: calling get_preferred_DDBS(SAS1)
get_preferred_DDBS: sas_comp->Get_DDBS_Revision(): 0x0, (*sas)->Get_DDBS_Revision(): 0x0

uefi_ddbs_start: calling get_preferred_DDBS(SAS2)
get_preferred_DDBS: sas_comp->Get_DDBS_Revision(): 0x0, (*sas)->Get_DDBS_Revision(): 0x0
Start_DDBS: ddbs_handle: 0x0
Start_DDBS: image: 0x0 == NULL, returning Success
Find_DDBS: LocateHandleBuffer returned ERROR status: Not Found (0xE)
KK Find_DDBS: LocateHandleBuffer returned ERROR status: Not Found (0xE)
LLMMNNOOabPPQQRRSSTTUUVVWWabXXabYYabZZabAAABBBCCCDDDabEEEFFFGGGHHHIIIabJJJKKKLLLMMMNNNOOOPPPQQQRRRSSSTTTUUUVVVWWW

************************************************************
* Extended POST Messages
************************************************************

WARNING: Motherboard SEL is full
INFORMATION: POST Start
WARNING: PSU0 Lost AC Power (0x09)
WARNING:
Data Directory Boot Service (DDBS) is not loaded Error: SAS Disk 0

WARNING:
Data Directory Boot Service (DDBS) is not loaded Error: SAS Disk 1

WARNING:
Data Directory Boot Service (DDBS) is not loaded Error: SAS Disk 2

WARNING:
Data Directory Boot Service (DDBS) is not Found Error: SAS Disk 3

WARNING: Firmware Update Skipped Due To PSA Status
************************************************************


EMC Extended POST End: 12/20/2021 22:49:43

End of Boot order reached. Press any key to retry, otherwise the system will reset in 10 seconds.

 

Regards,

Oleksandr

4 Operator

 • 

2.9K Posts

December 21st, 2021 06:00

Hello,

 

I would recommend contacting phone support for help with this issue. If you can provide your country, I'd be happy to help you locate a contact number.

4 Operator

 • 

2.9K Posts

December 21st, 2021 09:00

If you enter your tag using the link below, you should be able to confirm the support number. However, the contact number that I am looking at now is 800190395.

 

https://dell.to/3FhqKog;

10 Posts

December 21st, 2021 09:00

Hi,

Poland, thx

 

Regards,

Oleksandr

10 Posts

December 22nd, 2021 02:00

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