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December 5th, 2023 14:03

Compellent SC8000

I can no longer connect to the sc8000 controller and I got this error message, any help please.

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35 Posts

December 5th, 2023 15:16

crashing could be caused from alot of things. I think we would need some more info. Did anything change recently? has there been any power outages? any newly added hardware?

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December 6th, 2023 07:29

Hi, 
thank you for your replay,

we changed the motherboard because before it didn't start anymore now after the change we got this error message and we can't login and we have login and password.

BR,

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3.3K Posts

06-12-2023 09:48 AM

Hello,

problem appeared when you changed the motherboard? You change it by our technician or by yourself?

It is difficult to make a proper analysis and troubleshooting via the forum for this kind of issue.

Can you contact the support?

DELL- Marco B

Social Media and Communities Professional

Dell Technologies | Enterprise Support Services

#IWork4Dell

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December 6th, 2023 11:01

@DELL-Marco B​ 

Hello,

We changed the motherboard ourselves, since the sc8000 is no longer supported by DELL and we will not be able to purchase the service.
Before changing the motherboard the system does not boot after the change the system boots but we cannot login.

BR,


Moderator

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3.3K Posts

06-12-2023 02:07 PM

To see and troubleshooting the issue we need to make a deep analysis.

It is possible also that the new motherboard has some issue, as there is a new problem that is different from the previous one.

DELL- Marco B

Social Media and Communities Professional

Dell Technologies | Enterprise Support Services

#IWork4Dell

Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

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December 6th, 2023 17:57

@Gjazyl​ can you confirm when you changed the motherboards you swapped over the SD cards? i believe with the sc8000 the SCOS OS resides on the little board connected to the motherboard. this board contains normally 2 micro SD cards. if you dident swap these cards more then likely the system is trying to boot into new SCOS and that is why it is crashing \ cant log in. this new SCOS that came with the new motherboard would not have any of your settings.  

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