how to add new controller module in SC4020

Question

can anyone of community member help me to add new controller module in SC4020 array as the old module got faulty and replaced but newly installed module does not appear in GUI mode also i have tried to add controller in GUI mode but not succeeded. appreciate if anyone can help me out.   THanks

DELL-Sam L · Answer

Hello rafiq ahmed,

It is best to contact support as there can be many reasons why your replacement controller is not showing. Support will need to get some logs and possible use secure console to see why the controller is not showing correctly.

Please let us know if you have any other questions.

DELL-Bob Mi · Answer

Hello Rafiq, I replied to your private message, but I am posting on the forum also. You should go through support to get assistance in replacing the bad controller canister. This is because when you replace an SC4020 controller you must: 1. connect via serial connection to enter HSN and IP information before setting to join the controllers 2. Depending upon the SCOS version of the old canister you may need to upgrade the new canister before it will complete the replacement

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