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Hello all,
We have an out of warranty (by one month, waiting on replacement hardware to ship from DELL for months...) SC5020. We purchased a replacement drive from Dell. The same Dell part number we have received in the past while under warranty. I have always called in to have the disk swapped back to active. This replacement disk is a second spare with one spare currently online and active.
Replace disk wizard has not recognized a new disk after several minutes. I cannot move the disk to managed from unmanaged. No disks eligible to be added to this disk folder could be found. There is an alert on the replacement drive.
It's possible all previous swaps required some back-end process on Dell's end I was not given instruction on. Maybe the disk was not prepped correctly by Dell? If there is more info required please let me know.
I would rather not pay for a one-off support call for a SAN that is getting recycled in a month or two. Any assistance would be greatly appreciated.
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Posted January 20th, 2023 13:00
Hello adslns,
Did you specify the drive is for Compellent with Compellent firmware?
It could be the same model but does not have Compellent firmware.
Can you post picture showing full drive label?
Do you have another slot you can try in case it is a slot issue?
Directions to Replace Hard drives page 14-16
SC5020 and SC5020F Storage System Owner’s Manual
You can also use Solve Online to generate step by step process to replace hard drive.
Type in search: SC
Choose: SC Series
Replacement Procedures
SC5020
Hard Drives
NEXT (fill in information then Next or just choose Next)
Generate
DELL-Charles R
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Dell Technologies | Enterprise Support Services
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Posted January 20th, 2023 14:00
I did not specify beyond giving a service tag for a Compellent SAN. The parts person looked up previous service requests and got the Dell part number of 5H3XX. If more information or detail was required it certainly wasn't asked for.
I have no spare slots. The drive is in a SAN on the other side of the country in a datacenter.
I did all of those steps in the manual.
I'll give the Solve Online thing a shot.
Thank you for the response.
405
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Posted January 23rd, 2023 07:00
Do you have the case number from then, maybe that will shed some light on why it isn't working.
adslns
3 Posts
385
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Posted January 24th, 2023 08:00
Confirmed via Dell tech that the drive was not shipped with the firmware loaded and will be replaced.