Issue replacing drive - SC5020

Hello all,

We have an out of warranty (by one month, waiting on replacement hardware to ship from DELL for months...) SC5020. We purchased a replacement drive from Dell. The same Dell part number we have received in the past while under warranty. I have always called in to have the disk swapped back to active. This replacement disk is a second spare with one spare currently online and active.

 

 

Replace disk wizard has not recognized a new disk after several minutes. I cannot move the disk to managed from unmanaged. No disks eligible to be added to this disk folder could be found. There is an alert on the replacement drive. 

It's possible all previous swaps required some back-end process on Dell's end I was not given instruction on. Maybe the disk was not prepped correctly by Dell? If there is more info required please let me know.

I would rather not pay for a one-off support call for a SAN that is getting recycled in a month or two. Any assistance would be greatly appreciated.