SC7020 Config/Reset

Question

Hi. We have an 'old' Compellent SC7020 that are out of support and taken out of production. We were hoping to re-use this in an test environment, but we are having some issues to reconfigure it. 1. Does anyone know what login to use when connecting with usb serial cable? None of the users earlier created in storage manager works 2. The SC does not come up after beeing powered off and moved (drives has also been removed, but re-seated in another order)  Console shows; 305035: Failed controllers, first selection, restart.----------------------------Startup of the controller has not completed.--------------------------- Startup should have completed in 00000600 seconds, but it has not. Continuing to wait.   ------ Consider using 'sub show' to determine what subsystem is stuck.------------------------------------------------------------------------------------------------305035: Failed controllers, first selection, restart.305035: Failed controllers, first selection, restart. We can ping the original IP addresses, but cannon login via storage manager (gives 'Error setting up connection') Have also been able to connect to iDrac (root/calvin) as well and console on both controllers are 'ready' with login. Any ides on how to reset to factory, or get the controlles up to change IP/configure unit via DSM? Any input will be much appreciated. Thanks.

DELL-Charles R · Accepted Answer

Hello,

If the administrative user name and password have not been changed, use the defaults:

Default user name is admin.

Default password is admin (password is case sensitive).

You may also review the post using the unlock.phy

https://dell.to/3Xo5Wax

I don't see a public factory reset for SC7020

Reference - https://dell.to/45pz0At

I was only able to find this : Reset a Controller to Factory Default page 297

notes: Storage Center must be an SCv2000 or SCv3000 series storage system.

https://dell.to/45pz0QZ

I would recommend that you call into support and open a support case for an engineer to do a remote session with you to work through doing this. It's possible you could lose your license and/or data if done incorrectly. Ask if 'Post Standard Support' or 'Pay As You Need' contract are available to you.

franki1980i · Answer

@DELL-Charles R​ Thanks for your reply.admin/admin did not work. I have tested all default i have found, and also the credentials that used to work with Dell Storage Manager. nothing... The unlock.phy does not work either...tested with several USBs and both FAT/FAT32.And there doesn't seem to be any factory default available. Guess we need to get a quote from Dell for some support. Thanks anyway.

Origin3k · Answer

I have my doubt about the admin user and pass because a compellent default is "Admin" (capital letter A) and "mmm".

Question... if you have your license because otherwise a re-imaging will only bring a unlicensed box back to life.

Regard,
Joerg

Compellent

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