Scv3020 os corrupted

Question

Hello every one,  i have problem with my scv3020 after power cut and main server was down now i trying to add the san but not discovered. i connect the console cBle and login to com4 and com6 and need help. Com4 always give me the logs and finally request credentials but i font know.com6 /var/home snd i dont know what shuld put -my main request if wen can reset to factory and how we can revuild new os

DELL-Joey C · Answer

Hi,   Do you have any screenshot that you can let us see to identify what is the error that you are facing.   Can you take a picture of the console cable that you have?

Ammarov · Answer

My dell storage not running after reboot

Ammarov · Answer

@DELL-Joey C​ Hi,   Do you have any screenshot that you can let us see to identify what is the error that you are facing.   Can you take a picture of the console cable that you have?

Ammarov · Answer

I see com4 6 8 10 once i connect my console

Ammarov · Answer

This appear once i turned on my san

DELL-Charles R · Answer

Hello,

A review of your attachments show Observed Boot Log Details

The SCv3020 controller boots into u-boot, loads a SuperH Linux Kernel Image (gzip compressed).
Kernel decompresses successfully, but then:

mmc1: error -22 whilst initialising SDIO card
systemd[1]: Failed to insert 'autofs4'
Multiple errors indicate MMC/SD card initialization failure.

Ends in a shell prompt: /home/root #
iDRAC syslog restart message appears: idrac8 syslogd 1.4.2: restart.

This suggests the embedded OS cannot mount its root filesystem (likely stored on internal flash/MMC), leaving the controller in a degraded state.

Why SAN is not discovered

The Storage Center OS did not fully boot, so the controller cannot join the cluster or present volumes. COM4 shows boot logs; COM6 gives you a shell but without full OS services.

Next Best Steps

Contact Support directly

Do NOT attempt manual Linux repair. SC Series controllers use a Dell-customized OS image. Manual changes can invalidate support.

Stop login attempts. The prompt you see is not the standard SCOS CLI; it’s a Linux shell for diagnostics only. Normal admin credentials will fail

Factory Reset / OS Rebuild

Dell does not provide public ISO or OS images for SCv3020. Reinstallation requires:

Dell Storage Center Recovery Tool (internal use by Dell Support).
Access to the correct SCOS build for your array.
Controller serial number and service tag validation.

Recommendation to Contact Support directly and Open a Dell Support case and request:

Controller recovery / OS reinstall using SCOS recovery media.
Provide console logs and confirm both controllers’ state.

Compellent

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