Alienware Arena points not on Dell.com?

Hi. Can you help me? I have the same problem. I have Dell Rewards points on Alienware Arena but they don't show up on Dell.com. I am using the same email for both accounts. Is there a fix for this problem?

<Read through the Alienware Arena FAQ. To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin>