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NoDellNoMore

updated

5 years ago

0

215

December 6th, 2021 06:00

Alienware Laptop Delay

I ordered an Alienware laptop on sale on 11/22/2021. On 12/1/2021 the status page began showing a delay until 2/22/2022. You intentionally waited until after both Black Friday and Cyber Monday to inform your customers of the delay to make it harder for them to shop for a replacement. Further, you continued to fulfill Amazon orders for two days after the supposed delay for on the exact same laptop but for $500 more. In short you purposefully delayed the sale laptops so you could sell your remaining stock at the normal price. I have reported you to both the BBB and the FTC for a bait and switch and price gouging during a supply chain shortage. Further, I bought two monitors at the same time and those are being returned as I am ending a long time relations ship with Dell/Alienware. It saddens me but I can longer patronize a business that has such disregard for its customers.