Unsolved
1 Rookie
•
3 Posts
•
2 Points
0
73
February 25th, 2025 17:46
Alienware m18 R2 stopped working after two weeks.
I'm frustrated with my Alienware m18 R2 computer.
I bought it two weeks ago and it stopped working. Technical support has been helpful and there's a work order open, but I'm still frustrated with Dell.
It's a computer with premium support and my concern is that they'll take a long time to fix it, because I'm going back to Brazil on March 20 and if the repair isn't completed by then, it's going to cause a lot of problems.
I've never complained like this, but I'm very frustrated because I was very happy with my first Alienware, an investment I made.
No Events found!
ejn63
12 Elder
•
31.3K Posts
•
154.7K Points
2
February 25th, 2025 18:32
Rather than risk the consequences, you're likely better off returning the system for a refund if it's not working. If you've purchased direct from Dell in a location where there is a 30 day return period, note that it's a hard deadline that starts when the system shipped.
snantunes
1 Rookie
•
3 Posts
•
2 Points
0
February 25th, 2025 19:22
@ejn63 I bought it directly from the Dell website, which is why I'm so frustrated. Thank you for sharing how to proceed. If they don't complete the repair this week on the work order I have open, I'll ask for a refund and buy it in Brazil.
tootsman
1 Rookie
•
5 Posts
0
February 25th, 2025 19:39
they dont care, i'm in the same boat, opened a request to return 1 week after a defective system was sent to me, rep told me they have an option to send a replacement then i can send mine back once a replacement has been sent, dragged this on for 2 months of telling me please allow 2-3 business days, and now they are pulling the "30 days are gone" even though i have proof in writing that i opened a request for return 1 week after system arrived...
what a shame... dell used to have legendary service... 5,000 dollar lesson... never again dell, never again...
snantunes
1 Rookie
•
3 Posts
•
2 Points
0
February 25th, 2025 20:28
@tootsman That's very bad, I'm sorry you had to go through that. I don't have that kind of time (2 months), as I'm going back to Brazil at the end of March. Well, I'm going to go ahead with the return request, as I think it's the safest way, and I'll buy it again in Brazil.