Appalling customer service

Question

You know how good a company os by its customer service.

i have spent the last 17hours trying to get a customer service matter with a failed hard drive resolved.

notified at 7.30am this morning and got fobbed off all day.

and after telling me they would resolve tomorrow they have now changed to 5 business days.

all a complete joke - i will never by dell again.

DELL-Cares auto response · Answer

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

Dsteer · Answer

This is exactly my point - Dell were notified at 7.30am about this morning - didnt deal with the matter and now tell me they are looking at 5 business days to resolve

Customer Care

Appalling customer service

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