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6 Posts
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1355
April 13th, 2020 19:00
Aurora R9, production time
I ordered an Alienware Aurora R9 on the 6th of april 2020, and it listed stated it would be delivered between April 15- April 20th. I noticed today that the order was STILL in confirmed status, no shipping or anything. I looked at similar configurations on their website, and they were shipping out today for the 20th-23rd. So I called them up, and they handed me to order modification, whom were nice enough to offer me free express shipping, on my already expedited order.
I had been told on Friday their were no issues with my order, and that everything was on time and ready to go, don't worry everything is fine. Everything was indeed not fine. The gpu I wanted for the computer had been out of stock, which means it has been out for over a week.
What is most upsetting about this is that I have no idea when this thing is going to ship out. I just cant help but be annoyed, if they had contacted me I would change my order to one they have in stock... But no, they say everything is fine.
jszjsz
4 Posts
0
April 14th, 2020 21:00
What gpu in your configuration? I placed my order 2 days before yours, and was told yesterday that 2080ti is out of stock... My shipping date in packing slip is 04/15 but I am not optimistic about it...
TypeEARTH
6 Posts
0
April 17th, 2020 07:00
Hello, My shipment has not left the facility yet. I had been told yesterday that it would be shipping "tonight". I woke up this morning to see that it still hasnt moved since 12AM yesterday. Is it stuck?
TypeEARTH
6 Posts
0
April 20th, 2020 18:00
I waited outside pretty much all day today for my new Alienware R9, patient but worried I would miss the delivery and have to get it tomorrow. At 6:45pm est, the driver showed up. I greeted him, and he asked me my apartment #, which I told him. He goes to the back of his truck and says that he cannot find it and that other orders today has the same issue and that my order would be delivered tomorrow in the morning or the evening.
I called FedEx to let them know about the situation, and they asked for my phone to give the Fedex ground facility manager, and said they would message me back tonight or tomorrow after they locate the package and CHECK THE CAMERAS. I asked the guy if that means he thinks my package has been stolen, and he said no. I am writing DELL to inform you of the current situation, and what I should do if tomorrow, I do not get a response or my package is missing. I made sure to take a screenshot of the delivery status saying it was out for delivery at 9pm, after Fedex stops delivering. I did this to make sure that you guys know it is not a stolen item left on a porch, which fedex has no responsibility for, but was instead "misplaced" at the facility.
I will message tomorrow on the results. If I could be sent a step by step guide of what I should do, and what you guys can do to help, as your the shipper; that would be really helpful.
Thanks!
Gwalt
1 Message
0
May 18th, 2020 12:00
Hey... Did you get your computer?