Unsolved
1 Rookie
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2 Posts
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2 Points
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25
June 18th, 2025 17:04
Can't return a defective $800 computer!
I've been trying to get a replacement for a computer that keeps shutting down for the last week and cannot get a proper response from Dell for this. If this was Amazon I would have had the issue corrected within minutes. For some reason with Dell, you can't contact anyone who can help with this! I've been buying from Dell for 20 years for my IT clients and I'm ready to give up you. It's just unacceptable!
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ejn63
12 Elder
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31.2K Posts
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154.5K Points
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June 18th, 2025 18:53
The return period on a new system is 30 days - is it older than that?
BryanMr
1 Rookie
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2 Posts
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2 Points
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September 10th, 2025 19:18
@ejn63 I opened the ticket within hours of opening the box and doing the setup like 3 days after it's arrival via fedex.