careless dell technical support Saudi Arabia

Dear Dell CS: 

I write this email after the trouble with Dell agents, as well as customer service in the Kingdom of Saudi Arabia.
Event summary: devise is Dell Precision 7550

1. Very delayed delivery from your dealer (Mindware) and they mentioned it’s happen because of Dell (order placed and confirmed Jan. 27th, 2021 received March 29th, 2021!!).
2. Receive Non-working devise .
3. To identify the issue more than a month.
4. Then easy we will SWAP it !! 
5. when you are going to SWAP it , easy they said July 10th, 2021 imagine that devise ordered Jan.27 will be used at July 10th. !!
6. All mentioned above was not progress until I or someone from my team made a calls / emails to your support team.
7. Then As per the end-user request as a kind of SATISFACTION for them they wants to replace the non-shipped devise (the swapped one will be shipped by May, 31 2021. with another one (precision 5550 with the same specs) the reply was no it's not possible ?!! 
8. Again any replay for my emails or support team always take more than a week at least ? 

9. Now I’ll make sure to share your emails/ details with The IT team at the end-user also my colleagues inside my company which have a huge business with Dell-EMC since 1999.

If someone is caring about what we are sharing here please contact me on my email :