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1138
January 13th, 2017 06:00
Charged me twice with different amount
I ordered alienware 15r3 which cost me $1606.49 on 12/28/2016. It was shipped on 1/6/2017. When I put the order I was credited for $1606.49. However, when I received the laptop on 1/10/2017, I was credited for another bill which is $1613.93 from Dell. Now the bill with $1613.93 is finished transaction but the bill with $1606.49 which is the correct amount of this laptop is still processing.
I chatted with Dell and they asked me to provide my bank fax number and my bank phone number. I do not even know how to figure that out.
What should I do? Why the price changed and why I was charged twice with different price?
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prakharkulsh
4 Posts
1
August 23rd, 2019 23:00
Hi, I was charged twice as well. I had ordered one Dell Inspiron 5000 for around $940 on 16th, and then the amount got deducted again on 24th. I thought maybe there was some fraudulent transaction, but apparently my bank told me this is an actual transaction from DELL SALES & SERV.
And they have deducted this amt. during late Friday night, and no one at customer service is available for two days at least. This is so unfair on Dell's side. You deduct the amount twice, and that also on Friday night so I can't really do anything about it for two days. I used to respect Dell a lot and that's why I trusted their online store, but I have seen it is a very frequent problem, which hasn't yet been fixed. I hope the money gets refunded, otherwise I am never going to purchase another Dell product, and I will make sure to tell all my friends to never purchase from Online Dell store, so that this kind of thing doesn't happen with any of them.
Dell-SreejithR
6 Operator
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3.4K Posts
0
August 26th, 2019 06:00
Thank you for your message I apologize for the inconvenience surrounding your order. I will be glad to investigate this & assist you further.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the order/ customer number, registered name & email address.
prakharkulsh
4 Posts
0
August 30th, 2019 07:00
After I posted my problem on this forum I was contacted by Dell DCFAdmin and I also called Dell customer care. They patiently heard my plea, and the issue was raised to the concerned team in Dell. I have received the refund for the 2nd deduction back into my travel card today (27th August). So my problem was handled professionally, and I got back my money. Thanks again to the Dell support team!
Dell-SreejithR
6 Operator
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3.4K Posts
0
August 30th, 2019 11:00
Thank you for the confirmation. I appreciate your patience on this. We will be archiving this case. Feel free to reach out to us if you need any further assistance, we will be glad to assist you.