complaint to Dell support

Hello,

Less than 3 months ago I purchased a Vostro 5471 laptop from Belgium. However, the laptop was bought and arrived with a sound defect. After I became acquainted with the problem, I contacted dell support services and they took my PC for repair. After 2 and a half weeks of repair, they brought back the PC with a BitLocker security key installed (without providing the key) and couldn’t give me the password or give me solution for more than 6 days (3 weeks now without having access to my PC).

Finally I had to reinstall my OS to try to get rid of the recovery key and once I finally managed to turn it on, I was stunned to see that the sound problem was not only not fixed but it had gotten worse (after they presumingly changed the mother board and speakers)

I would like to express my dissatisfaction and anger with the whole Dell team and the way they treat their customers and the attention they pay the quality of their products!