Unsolved
1 Rookie
•
5 Posts
0
355
January 11th, 2024 02:14
Complaint with Advanced Resolution Services.
Hi there I am having a very difficult time with my ARS agent. The agent constantly refuses to escalate to a higher management team. What are the next steps to Escalate to the management team of ARS.
Thanks
No Events found!
DELL-Cares
Moderator
•
27.8K Posts
•
538 Points
0
January 11th, 2024 02:21
Hi,
Thanks for contacting Dell social media customer care!
Kindly reply via a direct message with your Dell order number, registered name and email for verification purpose. Also, please mention the reason for your contact. We will investigate on your request and assist you further!
See our signature for direct message instructions.
Regards,
Alam
(edited)
Stan401
1 Rookie
•
5 Posts
0
January 11th, 2024 04:53
@DELL-Cares
Please provide me with your email so that I can send you that information in private.
Stan401
1 Rookie
•
5 Posts
0
January 11th, 2024 07:03
@DELL-Cares i cannot find the. "On the right under Contact Me, click "Send this user a direct message".
DELL-Cares
Moderator
•
27.8K Posts
•
538 Points
0
January 12th, 2024 00:18
Hi,
Greetings for the Day!
This is a follow-up as we did not get your response.
You may contact Dell in the future with the requested details, and we will be happy to assist you!
Regards,
Alam
DELL-Chris M
Community Manager
•
56.9K Posts
•
232.1K Points
0
January 12th, 2024 13:42
I cannot find the, "On the right under Contact Me, click "Send this user a direct message" ?
Click the DELL-Cares username again. You should see it now.
(edited)
Stan401
1 Rookie
•
5 Posts
0
January 13th, 2024 02:04
I still can't see it is there an email or alternative way to contact you?