I live in Hong Kong and I have a terrible experience. My computer broke down last week. I talked to Dell Technical Support Department and I was given contradictory information, including price and availability of the mother board, the problem with my computer, and the availability of the supervisor. They always said they would come back to me the next day but I had to call them near the end of those days to remind them to give me  an answer, Once the lady was bold enough to tell me that she had talked to her supervisor in the morning but she was too busy to call me, even after several hours and near the end of her working hours!!!       

The worst of all is that there is no where I can complain to. The supervisor I talked to is in Mainland China even though the number I dailed is in Hong Kong. He told me that his superior does not talk to customers. Although I want to lodge a complaint against him and his department, I can only talk to him and he would only respond verbally by acknowledging receipt of my complain. He told me that he would follow the company's standard procedure. I will not be informed of their finding nor their action. If I am not happy with this arrangemetn, I can talk to Mr. Dell as he is the owner of the company.
What kind of customer service is this????  As a customer, why should I bother about Dell's internal procedure when handling complaints? I just need a response!

Is there anyone that i can talk to or email to?