Conflicting shipping information

Question

I ordered a PC on 2/21/22 and it listed an estimated shipping date of 3/3 and delivery date of 3/8. After a week of no updates on your website I called to see what the progress of this order was and was told they were doing a part by part test to ensure the PC would work properly and that the delivery would be on track.

On 3/4 my PC was showing as shipped on the Order Status and that the delivery date was listed as arriving soon. When I clicked on Track Order...FedEx had it as being delivered on 3/6 (today) by the end of the day. Not once has the shipping info listed any shipping movement or has anything updated to show that the PC is on its way.

ejn63 · Accepted Answer

If you haven't seen a shipping notice, the bottom line is that the system is at least a few days away. Desktop systems are built in Mexico; notebooks in China -- along with some desktops, so you will need to allow for international shipping unless you live in one of these countries.

dartwuffy · Answer

I just got a shipping update just now. I'll have it on Tuesday. Thanks

Luvygirl · Answer

I submitted my order on Feb 8. My computer is still in the 'pre-production' stage. From the start, my computer was not scheduled to be delivered until March 11, 2022. I requested several upgrades so I figure that is why it was scheduled to take so long, but if it has not gone into production yet and it is scheduled to be delivered this Friday, I do not know what the problem is. I am patiently waiting.

benjaminmoll · Answer

I ordered my alien ware computer with few upgrades on Feb 23 FedEx shows i get it March 10 and it was shipped from Chicago which is 50 miles away and its going to take 3 days and I was suppose to get expedited delivery!   Dell even held two pending charges to my account for the same amount.

KTFITZ · Answer

Kudos to you for your patience; I ordered my XPS8940 on 12 Feb with an estimated ship date of 7 March. After a couple of customer service chats/emails, I finally got an update of another 30+ days. I wish I had your patience; I have always preferred Dell, but I Cancelled my order and don't know if I will use Dell in the future.

Retiredtech2 · Answer

Repeat Dell customer. Mt online order for a tower shipped without a hitch to my billing address. 2 months later ordered online a laptop with a different ship address but did not check out the cart. Being the end of year I called Customer Service to see if any year-end discounts. (Mistake) Was transferred to Sales Agent. Yes, he helped me with a little more discount but he did a quote. I verbally confirmed all info and was told there would be two shipments
Two days later at 4 in the morning FEDEX woke me saying there was an address error on first shipment. The sales agent and/or his quote system did not street/city/state zip code verify. Sad Dell’s Sales Dept system does not verify zip codes. Their shipper does.
This is a West Coast/East Coast shipping mess up on Dell’s part. Hope I donT have to refuse a damaged laptop that has had so much handling.

Retiredtech2 · Answer

OK, the first part of the expedited order arrived 5 days after first delivery date with a FEDEX correct address label on it. The tab on the laptop box was taped, the box had a corner damage and was left at door, without a signature of delivery, not even a knock or ring of the doorbell. The second part of order is due to arrive. I bet it will arrive with a FEDEX corrected address on it also. It's a smaller package (a Web Cam) which I hope is in good shape.

I will not even attempt to respond to Dell's survey on this recent order.

DELL-Cares · Answer

We want to look into this case for you.

Kindly, private message us the images of the damage order for us to review along with the name of the registered owner.

We also request you to private message us the order number for the Webcam for us to check on the address correction request.

Customer Care

Conflicting shipping information

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